Isla Russell
Boston,Lincolnshire
Summary
Reliable and enthusiastic Crew Trainer with strong customer service and teamwork skills gained in a fast-paced environment. Experienced in staff training and problem-solving, now looking to transition into retail
Overview
3
3
years of professional experience
Work history
Crew trainer
Mcdonalds
Boston, Lincolnshire
2023.08 - Current
- Led training of new staff, improving team performance and consistency in customer service
- Provided high-quality customer service, resolving issues quickly and professionally
- Worked effectively under pressure in fast-paced environments while maintaining accuracy
- Supported team operations to meet performance targets and ensure efficient service
- Promoted positive team environment through coaching and support
- Ensured compliance with hygiene, safety, and company standards
- Greeted customers warmly and provided friendly service, leading crew by example.
Education
Function skills level 2 - English Language and Literature
Boston college
Boston06.2023
GCSEs - Maths
Boston college
Boston06.2023
Skills
- Customer service: Confident in delivering friendly, helpful service and handling customer enquiries and complaints professionally
- Teamwork:Works effectively with others to ensure smooth day-to-day operations in busy environment
- Communication: Clear and professional communication with customers and colleagues at all levels
- Training and mentoring: Experienced in training new staff and supporting their development
- Time management: Able to prioritise tasks and work efficiently under pressure
- Problem solving: Quick to resolve issues and ensure positive outcome for customers
- Attention to detail: Maintains accuracy in orders, tasks, and cleanliness standards
- Reliability and flexibility: Punctual, dependable, and adaptable to different shifts and tasks
- Customer focused approach:Consistently delivers high-quality service in fast-paced settings
- Leadership skills: Supports and guides team members to improve performance
- Retail Awareness: Understand importance of presentation, cleanliness, and customer satisfaction
- Multitasking: Handles multiple responsibilities efficiently during busy periods
Timeline
Crew trainer
Mcdonalds
2023.08 - Current
Function skills level 2 - English Language and Literature
Boston college
GCSEs - Maths
Boston college