Isla Page
Manchester
Summary
A hard working second year Business Psychology undergraduate student with experience in reception, sales and events. From my professional and academic experience, I have developed strong customer service, adaptability, problem solving and interpersonal skills. I am passionate about Psychology and understanding human behaviour, and I'm eager to apply this knowledge effectively in a business environment.
Overview
4
4
years of professional experience
Work history
Receptionist
Everybody Health and Leisure
Wilmslow, Cheshire
11.2024 - 11.2025
- Assisted in resolving customer complaints and disputes.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Signed for incoming deliveries and notified employees of packages.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Handled cash and credit card payments with accuracy.
- Set up direct debit accounts for memberships and swimming lessons.
- Booked customers onto classes and onto swim and gym sessions.
- Set up and renewed memberships
Receptionist and Sales advisor
Leisure Focus
Maidenhead, Berkshire
08.2021 - Current
- Managed incoming phone calls and emails, efficiently handling bookings, rescheduling and customer inquiries.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Handled cash and credit card payments.
- Signed for incoming deliveries and notified employees of packages.
- Assisted in resolving customer complaints.
- Checked visitors in and directed to appropriate departments.
- Delivered front of house duties, including warm greetings and offering knowledgeable assistance.
- Frequently worked as event staff for children's parties and was responsible for training new staff.
- Facilitated customer bookings for classes and events.
- Set up memberships, conducted tours for potential new customers and supported existing customers with renewing their membership or account management.
Children event host
Leisure Focus
Maidenhead, Berkshire
08.2021 - 08.2022
- Set up and decorated event hall, ensuring all spaces were ready and visually appealing before guests arrived.
- Installed and managed party equipment, such as lighting, music speakers and activity stations.
- Organised and led party games.
- Trained and supervised new event staff.
- Communicated effectively with customers and team members to ensure every party met customer expectations.
- Coordinated catering services during events ensuring all guests were served on time.
- Ensured safety regulations adherence.
- Understood and adhered to food safety and hygiene regulations, as well as dietary requirements.
- Cleaned up spaces after events.
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Education
Undergraduate Bachelors' degree - Business Psychology
Manchester Metropolitan University
Manchester 09/2024 -
Business BTEC - Business studies
The Henley College
Henley on Thames, Oxfordshire 09/2021 - 07/2024
Psychology AS level - Applied Psychology
The Henley College
Henley 09/2021 - 07/2022
GCSEs - Mathematics
Newlands Girls School
Maidenhead 09/2016 - 09/2021
GCSEs - English Literature and Language
Newlands Girls School
Maidenhead 09/2016 - 09/2021
Skills
- Organisation
- Communication
- Time management
- Interpersonal
- Adaptability
- Team collaboration
- Microsoft Office
- Problem-solving
References
References available upon request.
Timeline
Receptionist
Everybody Health and Leisure
11.2024 - 11.2025
Children event host
Leisure Focus
08.2021 - 08.2022
Receptionist and Sales advisor
Leisure Focus
08.2021 - Current
Undergraduate Bachelors' degree - Business Psychology
Manchester Metropolitan University
09/2024 -
Business BTEC - Business studies
The Henley College
09/2021 - 07/2024
Psychology AS level - Applied Psychology
The Henley College
09/2021 - 07/2022
GCSEs - Mathematics
Newlands Girls School
09/2016 - 09/2021
GCSEs - English Literature and Language
Newlands Girls School
09/2016 - 09/2021