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 Motivated and diligent Mechanical Engineering student pursuing BEng (Hons) in Mechanical Engineering, showcasing a track record of academic excellence and hands-on project experience. Recognized for leading a successful Grand Challenge project, developing an innovative holographic AI-based historical icon. Award-winning team member acknowledged for exceptional contributions to enhancing heritage sites through interactive technologies. Possesses diverse skills gained from working as a warehouse operative, customer service advisor, and a passion for building and dismantling PCs. A dedicated individual with a commitment to continuous learning, seeking opportunities to apply engineering knowledge and contribute to impactful projects so far within my university experiences. Furthermore ,I am a committed student with strong communication and time management skills. Listens closely to and follows detailed instructions, completing tasks with high levels of accuracy and speed. Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. 

Service professional with background in enhancing customer experiences and operational efficiency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in conflict resolution and maintaining high standards of service.

Dynamic and customer-oriented Technical Support and Customer Service Specialist with over five years of progressive experience providing exceptional client support across telecommunications, healthcare, retail, and hospitality industries. Adept at delivering high-quality service in both remote and on-site environments, with proven expertise in troubleshooting, account management, billing assistance, and process improvement. Skilled in leveraging tools such as Zendesk, Genadmin, Microsoft Teams, and Observe AI to manage complex inquiries, ensure issue resolution, and maintain accurate documentation. Recognized for a strong balance of technical aptitude and emotional intelligence, excelling in deescalating customer concerns, identifying solutions quickly, and maintaining professionalism under pressure. Demonstrated success in exceeding performance metrics including customer satisfaction, issue resolution time, and quality assurance. Highly organized and self-directed, with extensive experience in remote work environments that demand time management, multitasking, and clear virtual communication. Known for building trust with customers, supporting team collaboration, and fostering positive client relationships that align with company values and objectives. Proficient in Microsoft Office Suite, mobile and desktop troubleshooting, and cross-departmental coordination. Passionate about creating seamless customer experiences while driving measurable results for the organization.
Dedicated customer service representative with proven skills in conflict management and technical support. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Ishwinder pal Singh

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Customer Service Representative

Customer Service Representative

Education

Master of Business Administration - Marketing

Bachelor of Business Administration - Commerce

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Customer Service Representative

Customer Service Representative

Master of Business Administration - Marketing

Bachelor of Business Administration - Commerce

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