Adefolaji Jimisayo Amao

• Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
• Assisted team members in improving workflow efficiency by sharing best practices.
• Improved customer satisfaction by providing timely and efficient service assistance.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

• Directed staff training for improved competency and productivity levels.
• Maintained clean work environment, promoting effective workflow and reducing hazards.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Enforced strict adherence to quality standards, enhancing brand reputation.
• Worked with supply chain professionals to monitor and replenish inventory levels.

• Processed transactions swiftly to reduce customer waiting time.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Demonstrated product usage and features to customers.
• Designed visually pleasing in-store and window displays to increase footfall.

Maintained an organized stock room for easy accessibility of goods.

• Negotiated contracts with suppliers for cost-effective procurement of merchandise.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Facilitated smooth checkouts by maintaining efficient till operations.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Coached underperforming employees improving their job performance significantly.