ISHU BALA
Bedford,Bedshire
Summary
A dedicated professional with expertise in Google Workspace and database management, known for remaining calm under pressure and excelling in public speaking. Demonstrates strong skills in active listening, complaint handling and resolution, and customer complaint management, ensuring effective communication and problem-solving. Proficient in general office administration, with a proven track record of team leadership and motivation. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
7
7
years of professional experience
Work history
Buddy trainer
Nandos
Bedford, Bedshire
01.2025 - 02.2026
- Collaborated with HR for seamless coordination of staff development programmes.
- Promoted active participation, using interactive and hands-on training methods.
- Boosted employee confidence, thanks to personalised feedback during training sessions.
- Regularly evaluated effectiveness of training modules and made necessary amendments, ensuring continuous improvement in workforce competency levels.
- Held refresher courses and workshops to reinforce key concepts and skills.
- Maintained up-to-date work instructions, improving operational efficiency company-wide.
- Worked closely with management to identify gaps in employee skill sets.
- Enhanced team communication by conducting regular group training exercises.
Personal caregiver
APT Care Ltd
Luton, bedfprdshire
10.2024 - 02.2025
- Liaised effectively with healthcare professionals regarding client's health status for better treatment plan implementation.
- Planned and organised nutritious meals according to dietary requirements, promoting healthier eating habits.
- Utilised effective communication skills to build strong relationships with both clients and their families.
- Fostered independence in daily living activities, enhancing self-confidence in the client.
- Managed household tasks such as cooking, cleaning, and laundry to maintain clean and comfortable living environment.
Assistant Manager
Moh India
Bedford
07.2019 - 05.2023
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Helped less experienced staff manage daily assignments.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Drove sales and controlled costs to support revenue and profitability targets.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
- Solved complex customer requests to maintain customer satisfaction.
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Monitored sales team performance and provided training to help reach targets.
Education
Master of Science - International business Management with project Management
London Metropolitan University
London, ENGB. tech - Computer science Engineering
Sant baba bhag singh University
Jalandhar, IndiaSkills
- Google Workspace
- Calm under pressure
- Public speaking
- Database management
- Active listening
- Complaint handling and resolution
- Customer complaint management
- General office administration
- Team leadership and motivation
Timeline
Buddy trainer
Nandos
01.2025 - 02.2026
Personal caregiver
APT Care Ltd
10.2024 - 02.2025
Assistant Manager
Moh India
07.2019 - 05.2023
B. tech - Computer science Engineering
Sant baba bhag singh University
Master of Science - International business Management with project Management
London Metropolitan University