Isabelle Movaffagh

• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Maintained high standards of professionalism, situational awareness, and passenger welfare at all times.
• Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
• Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Successfully completed an intensive 4-week Cabin Crew Training Programme covering aviation safety, emergency procedures, first aid, firefighting, water survival, dangerous goods awareness, and crisis management.

• Manage client accounts for multiple projects, ensuring all fire door sets meet specification, quality, and delivery requirements.
• Prepare and oversee the factory production and coordinate material ordering to align with project timelines.
• Serve as the main point of contact for clients, contractors, and site managers, providing updates and resolving any queries efficiently.
• Plan and allocate daily schedules for carpenters and installation teams, ensuring resources are used effectively across job sites.
• Handle invoicing and large payment collections, maintaining accurate account records, and supporting financial reporting.
• Collaborate with production and logistics to ensure a seamless workflow from the initial order to the final installation.

• Lead and coach a team of 12 customer service agents handling car insurance inquiries, claims, and policy updates.
• Monitor performance and quality standards to ensure excellent customer experience, and compliance with insurance regulations.
• Handle escalated issues efficiently, maintaining a high resolution rate and satisfaction rate.
• Implement training programmes and performance reviews to improve staff skills, productivity, and customer satisfaction.
• Train staff on new products, systems, and customer communication techniques.
• Up sell agency products and services, leading to increased sales annually.

• I started work as a Christmas temp at TKMaxx Eastbourne, assisting customers, displaying products, and helping with special promotions. I was tranferred to TKMaxx Hastings from Eastbourne in 2020.
• Operated the tills to accurately process cash and card transactions
• Collaborating with team members to achieve target results. Whilst also training new members of the team.
• Demonstrated consistent hard work and dedication to achieve results and improve, while also planning and executing new strategies to increase sales.

Waitress at Blackstock Country Estate, Greenfig Catering Co,

The Perch in the Park, and The Hydro Hotel.

• Serving meals and drinks with professionalism and skill.
• Maintaining high presentation and quality standards for a large number of wedding guests per shift, ranging from 70 to over a hundred guests, whilst keeping their tables neat and tidy.
• Delivering exceptional service by greeting and serving customers in a timely, friendly manner, with a sincere, positive, and enthusiastic attitude.
• Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.