Erin Reid
Summary
Friendly, enthusiastic and professional with experience in administration, client service and operations gained across retail, financial services and aviation. Reliable, hardworking and organised with the ability to remain calm and focused under pressure. A committed team player who thrives in fast-paced environments. Confident in handling multiple responsibilities while maintaining a high standard of service. Strong interpersonal and communication skills, committed to delivering high quality work and organisational success.
Overview
8
8
years of professional experience
Work history
Cabin crew member
Emirates Airlines
Dubai
09.2025 - 06.2026
- Delivered exceptional customer service to passengers while maintaining Emirates luxury hospitality standards.
- Promoted and achieved in-flight retail sales targets.
- Managed multiple responsibilities efficiently in a fast-paced, high pressure environment.
- Adapted quickly to working with crew members on every flight, fostering effective teamwork and communication
- Consistently organised and prepared to meet demanding flight schedules.
- Maintained mandatory training and assessments to ensure compliance within the company.
Customer Service Executive
Gallagher insurance brokers
08.2022 - 08.2025
- assist clients with renewals, adjustments and general queries on their insurance policies over the phone and face to face appointment.
- Resolve customer complaints quickly and effectively.
- work efficiently as part of a busy team to manage high volumes of client queries while maintaining excellent service standards.
- Used patience to guide customers through complex processes or product explanations clearly and supportively.
- apply knowledge gained from my qualification as an Accredited Product Adviser (APA) to enhance customer service and ensure compliance.
- take part in regular training and team briefings to stay informed on procedures, product knowledge and performance goals.
Customer Service Assistant
Dunnes Stores
03.2021 - 07.2022
- Conducting customer transactions and processing payments
- Provided warm, positive customer service from arrival to departure of the store.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted in training new staff to ensure company standards were met.
- complied with health and safety, security and store policies on the shop floor.
- Supported my colleagues during busy periods and shared responsibilities such as restocking produce, managing ques and handling enquiries.
Sales Assistant
Lifestyle Sports
09.2018 - 03.2021
- Greeted and assisted customers in a friendly and professional manner
- built rapport with customers to create a positive shopping experience and encourage repeat business
- processed cash and card payments
- worked closely with team members to meet daily sales targets
- Organised displays, ensured the store remained clean and presentable at all times
Special Needs Assistant (work experience)
Presentation Secondary School Warrenmount
10.2019 - 03.2020
- Provided support and guidance during the students lessons
- Prepared visual aids, equipment and classroom displays, promoting inclusion in the classroom
- Assisted students to reach social development milestones.
- Scribed for Leaving Certificate mock examinations for those who required support
- Planned, organised and completed skill activities such as arts and crafts to improve motor skills
- Worked with compassion and patience so the student could perform their tasks comfortably
Education
Leaving Certificate -
Presentation Secondary School Warrenmount
Dublin, 8Level 5 Special Needs Assistant - Community Care, Special Needs Assisting
Liberties College
Dublin, 8Accredited Product Advisor (APA) -
Insurance Institute of Ireland
Skills
- Exceptional customer service
- Teamwork
- Communication
- Attention to detail
- Flexibility and Adaptability
- Patience and Professionalism
- time management and multitasking
- First aid trained
- Patient manual handling
- Fire safety trained
Qualities
- Punctual
- Empathetic
- Reliable
- Adaptable
- Friendly
- Professional
- Confident
References available upon request
Timeline
Cabin crew member
Emirates Airlines
09.2025 - 06.2026
Customer Service Executive
Gallagher insurance brokers
08.2022 - 08.2025
Customer Service Assistant
Dunnes Stores
03.2021 - 07.2022
Special Needs Assistant (work experience)
Presentation Secondary School Warrenmount
10.2019 - 03.2020
Sales Assistant
Lifestyle Sports
09.2018 - 03.2021
Accredited Product Advisor (APA) -
Insurance Institute of Ireland
Level 5 Special Needs Assistant - Community Care, Special Needs Assisting
Liberties College
Leaving Certificate -
Presentation Secondary School Warrenmount