Summary
Overview
Work history
Education
Skills
Timeline
Generic

Isabelle Mcquade

Stockton-on-Tees

Summary

Attentive and driven team member who is just starting a workplace career and gaining experience through working for established brands in customer service based teams.

I am now studying A-Levels and wish to continue this alongside part­ time work whilst gaining valuable experience and contributing to the organisational goals.

Happy to work individually or as part of a team with a positive can-do attitude with a strong work ethic. A reliable worker who's committed to fulfilling the role to the best of my ability and making the most of all opportunities.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Customer Service Advisor

Red Driving School
Billingham, Stockton-on-Tees
06.2023 - Current
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Participated in staff meetings to discuss new developments.
  • Recorded customer communications to maintain proper documentation.
  • Registered and updated accurate customer information on database.
  • Recorded and processed customer data accurately.

Work Experience

Barley Fields Primary School
Ingleby barwick, Stockton-on-Tees, County Durham
06.2022 - 06.2022
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Supervised pupils during lunchtimes.

Education

GCSEs -

Egglescliffe School
Stockton-on-Tees
09.2018 - 06.2023

Skills

    Customer care and liaison

    Multi tasking across technologies - PC, Internet, Smart Devices, Social Media Platforms and competent in MS suites

    Communication with people of all backgrounds and organisational hierarchy

    Payment processing applications

    Training programmes

    Customer experience

    Microsoft Office Suite

    Data processing and protection

    Customer Service and problem resolution and investigation

    Advocate of the brands I work for and an Ambassador for the brand values

Timeline

Customer Service Advisor

Red Driving School
06.2023 - Current

Work Experience

Barley Fields Primary School
06.2022 - 06.2022

GCSEs -

Egglescliffe School
09.2018 - 06.2023

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Isabelle Mcquade