Jessica holding
newcastle under,staffordshire
Summary
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer service advisor
Co-operative
Keele, Staffordshire
09.2024 - 12.2024
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer service with friendly and efficient manner.
- Followed all supermarket procedures regarding purchase returns or exchanges.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Reconciled stock counts for complete inventory records.
Customer solutions advisor
Halfords
Hanley, Staffordshire
09.2022 - 06.2024
- Displayed energy and enthusiasm in fast-paced environment.
- Improved efficiency and productivity by acquiring new skills.
- Served customers to drive sales and deliver top-quality experiences.
- Conducted diagnostic tests on bicycles to identify mechanical issues.
- Liaised closely with suppliers to ensure timely part deliveries.
- Managed warranty claims on behalf of customers to minimise inconvenience.
Customer fraud advisor
Santander
Bootle, Liverpool
09.2018 - 01.2022
- Conducted detailed investigations for effective fraud prevention.
- Collaborated effectively with risk management team for fraud prevention measures.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
Education
Bachelor of Science - Biomedical science
Keele Univeristy
Keele, Staffordshire 09.2022 -
A-Levels - Geography, Biology, Sociology
Liverpool community college
Liverpool 09.2018 - 06.2020
GCSEs - English, Maths, Science
Kings Leadership Academy
Liverpool 09.2012 - 06.2017
Skills
- Professional demeanour
- Sales negotiating
- Time efficiency
- Team Leadership
- Loss prevention
- Customer liaison
Timeline
Customer service advisor
Co-operative
09.2024 - 12.2024
Customer solutions advisor
Halfords
09.2022 - 06.2024
Bachelor of Science - Biomedical science
Keele Univeristy
09.2022 -
Customer fraud advisor
Santander
09.2018 - 01.2022
A-Levels - Geography, Biology, Sociology
Liverpool community college
09.2018 - 06.2020
GCSEs - English, Maths, Science
Kings Leadership Academy
09.2012 - 06.2017
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