Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Isabelle McNeil

Milton Keynes,Buckingham

Summary

Dedicated equine professional with expertise in horsemanship techniques, equine behaviour and anatomy, and training young horses. Exceptional organisational efficiency, effective multitasking, and a target-driven mindset to achieve results. Skilled in ground manners training, crisis management, and handling customer complaints with a focus on delivering outstanding customer service. Adept at strategic thinking and providing constructive feedback while maintaining patience with animals. Committed to fostering positive equine and customer interactions and enhancing operational success within the equestrian and sales field. I have achieved the bronze Duke of Edinburgh award and completed 6 months of Volunteering at my local stables, 6 months of higher level show jumping training for my physical activity and finally 3 months of photography training. I am driven and motivated with strong aptitude for online sales, bringing excellent communication and customer service skills. Proficient in managing digital platforms and working well in a team and as a leader committed to enhancing customer satisfaction and driving sales growth. I am currently studying my A levels and awaiting my driving test for a licence allowing me to travel to the workplace efficiently.

Overview

3
3
years of professional experience

Work History

Online sales assistant

Pro Yarn Studio
Olney, Milton Keynes
12.2023 - 11.2024
  • Implemented effective pricing strategies to drive sales growth.
  • Achieved sales targets with consistent follow-up on leads.
  • Handled customer complaints for improved user experience.
  • Conducted market research to identify potential opportunities for product expansion.
  • Optimised sales methods to best engage, acquire and retain customers.

Horse groom

Hollingdon Grange stables
Milton Keynes, Buckinghamshire
11.2021 - 08.2023
  • Groomed and prepared horses for shows; essential role in presenting animals at their best.
  • Developed positive relationships with horses through gentle handling techniques.
  • Conducted daily checks on horses to detect early signs of illness or injury.
  • Improved horse performance with regular exercise sessions.
  • Monitored behaviour changes closely
  • Performed dietary management tasks, resulting in healthier horses.
  • Secured safe environment by cleaning and maintaining stables regularly.
  • Took part in preparation activities before competitive events, contributing to team success.
  • Prepared tack for rides, ensuring smooth experience for riders.
  • Ensured proper grooming for horses, leading to improved coat condition.
  • Mucked out stables and yards in line with schedule.
  • Led horses to and from stables and fields safely to reduce likelihood of injuries.
  • Tacked up and untacked horses before and after outings.
  • Monitored electric fencing and irrigation systems.
  • Liaised with customers to meet care and grooming requirements.

Education

GCSEs - English, Science and Maths

Lord Grey Academy
Milton Keynes
09.2019 - 07.2024

A-Levels - English Literature, Sport Science, Biology

Lord Grey Academy Sixth Form
Milton Keynes
09.2024 -

Skills

  • Reliable punctuality
  • Organisational efficiency
  • Horsemanship techniques
  • Ground manners training
  • Equine behaviour understanding
  • Equine anatomy understanding
  • Organisational efficiency
  • Patience with animals
  • Training young horses
  • Feedback response handling
  • Dealing with customer complaints
  • Target-Driven mindset
  • Effective multitasking
  • Strategic thinking
  • Crisis management
  • Customer service

Affiliations

  • Horse riding
  • Graphic Design
  • Working with animals

Accomplishments

Bronze Duke of Edinburgh Award and apart of the high performance group for the Sutton Trust in sixth form.

References

References available upon request.

Timeline

A-Levels - English Literature, Sport Science, Biology

Lord Grey Academy Sixth Form
09.2024 -

Online sales assistant

Pro Yarn Studio
12.2023 - 11.2024

Horse groom

Hollingdon Grange stables
11.2021 - 08.2023

GCSEs - English, Science and Maths

Lord Grey Academy
09.2019 - 07.2024
Isabelle McNeil