Isabelle Barber

My role was extended during a five year building programme which saw a major refurbishment and redevelopment of Rhodes House, a Grade 2 listed building.

Furthermore I oversaw the setting up of new contracts for cleaners, caterers and security as well as creating the Front of House team and developing the catering offering.

During my time I was also responsible for the provision of the newly developed accommodation for visitors. I took a positive customer service approach to increase satisfaction levels for both accommodation guests and for event clients and trained the Front of House to deliver a very high service level.

My brief was to develop the Events business for the Rhodes Trust including marketing, outreach and delivery. I significantly increased the business whilst working alongside the needs and events for the Scholars in residence. From a standing start we reached an annual turnover of £500,000 for commercial business including weddings, conferences, garden parties and dinners.

Rhodes House became known within Oxford for excellent customer service and catering as an exclusive events venue.

Developed marketing activities including Familiarisation Trips to all the Conference Oxford venues to increase bookings for all the members.

Roles included

• Social Secretary, External Relations Office, University of Oxford (10 years)
• Development Associate, Mansfield College
• Administrator, European Centre for Public Affairs, Templeton College
• Freelance Conference Organiser
• Administrator, Cambridge Commonwealth Trust