Isabella Wong
Glasgow,East Renfrewshire
Summary
Accomplished individual with a diverse skill set in operations management, customer service, and educational strategies. Demonstrates expertise in safety protocol adherence, retail display design, and social media marketing. Proficient in cash handling and shop management, with a strong foundation in IT proficiency and ethical judgment. Adept at fostering student engagement through creativity in teaching and lesson planning. Committed to leveraging skills in behavioural management techniques and crisis management to enhance organisational efficiency and educational outcomes.
Overview
2
2
years of professional experience
Work history
Volunteer Youth Worker
Shelter Scotland
Clarkston, East Renfrewshire
2024.08 - Current
- Created a safe, inclusive space that supports diversity and respect.
- Followed child protection regulations during all youth club operations.
- Used positive reinforcement to encourage good behaviour consistently.
- Handled over 50 customer queries and complaints a day while keeping satisfaction levels high.
- Packaged over 100 sold items a day carefully to improve customer experiences post-purchase.
- Processed till transactions accurately to maintain correct accounting records.
- Built attractive window displays to lift shop's visual appeal.
- Attended regular training sessions to develop skills and add value.
- Kept shop floor clean and hygienic to meet required standards.
Maths tutor
Tutorful
Online
2025.11 - 2026.05
- Assessed student progress and adapted teaching to match individual learning needs.
- Boosted student confidence by supporting preparation for successful exam outcomes.
- Tracked national curriculum updates to keep lesson content current and relevant.
- Applied real-world examples in maths lessons to maintain interest and relevance.
- Monitored progression through regular testing and updated the tutoring plan as needed.
- Designed engaging maths lesson plans to foster lasting interest in maths.
- Created personalised 1:1 tutoring plans aligned to each student's needs.
- Coached exam technique for time-critical questions using mathematical concepts.
- Provided personalised mentoring based on strengths and abilities in learning.
- Supported students to pinpoint barriers blocking education and progress.
- Delivered in-depth feedback with constructive criticism on completed work.
Education
A-Levels - Engineering/Mathematical Science
Williamwood High School
Glasgow, United Kingdom 2020.08 -
Skills
- Communications proficiency
- Public speaking experience
- Communication
- Patience and resilience
- Language fluency
- Till operation management
- Flexible time management
Affiliations
- Creative Writing
- Strategic games (Chess, Dungeons and Dragons)
- Reading
- Badminton
- Photography
- Creative arts (DIY, sketching)
Languages
English
Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Maths tutor
Tutorful
2025.11 - 2026.05
Volunteer Youth Worker
Shelter Scotland
2024.08 - Current
A-Levels - Engineering/Mathematical Science
Williamwood High School
2020.08 -