Oliver Wilkes
Brighton,WSX
Summary
Dynamic and detail-oriented professional with a strong foundation in youth outreach initiatives and educational programme delivery. Demonstrates exceptional customer service excellence and communications proficiency, complemented by strong teamwork and adaptability across varied hospitality settings. Skilled in efficient multitasking, time management under pressure, and confident with cash handling and using POS systems. Proficient in inventory management, aiming to leverage these skills to enhance operational efficiency in future roles.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work history
Volunteer youth worker
YoungBristol
Bristol
2026.01 - Current
- Ensured child protection regulations were adhered to at all times during youth club operations.
- Managed conflict resolution sessions for better peer-to-peer relationships.
- Coordinated outdoor events to promote team-building and cooperation among participants.
- Organised sporting events, fostering healthy competition and physical fitness.
- Planned educational excursions to enhance learning experiences beyond classroom.
- Facilitated fundraising initiatives to support ongoing youth club activities.
Bar Staff at Forwards and Loves Saves The Day
Refresh West
Bristol, BST
2023.05 - 2024.08
- Prepared and served a variety of drinks, maintaining speed and consistency during peak service times.
- Served high volumes of customers with efficiency in fast-paced, high-pressure festival environments.
- Maintained excellent customer service while handling cash and card transactions accurately.
- Collaborated with bar teams to restock and organise service areas, ensuring smooth operations.
- Built strong communication and adaptability skills while managing long shifts and diverse crowds.
VIP Bar at Brighton On The Beach
Brighton On The Beach
Brighton, BNH
2023.07 - 2024.07
- Delivered premium service to VIP guests in a high-end bar setting, ensuring a polished and professional experience.
- Addressed customer queries and special requests with discretion, enhancing guest satisfaction and loyalty.
- Cultivated teamwork and attention to detail in a fast-paced, high-expectation environment, contributing to seamless service delivery.
- Poured and served draft beers with precision, ensuring exceptional quality and presentation for a premium guest experience.
- Managed stock levels and maintained cleanliness of beer lines, taps, and glassware throughout shifts.
Chef de Partie
Tom Kemble
Pulborough, WSX
2022.06 - 2022.09
- Prepared, cooked, and presented high-quality dishes for weddings and upscale events in fast-paced, high-pressure environments.
- Collaborated with kitchen teams to ensure seamless service during large-scale functions, enhancing guest satisfaction.
- Adapted to changing menus, dietary requirements, and event-specific demands, ensuring all meals met guest expectations.
- Honed time management, communication, and multitasking skills through diverse event experiences, contributing to efficient kitchen operations.
- Maintained strict hygiene, safety, and food handling standards in line with industry regulations.
Demi Chef de Partie
Richard Falk - Fork Restaurant
Lewes, East Sussex
2021.06 - 2021.10
- Promoted from KP to Demi chef de Partie within 2 weeks due to demonstrated culinary skills and initiative.
- Worked alongside Head Chef Richard Falk assisting in the preparation and delivery of daily changing menus to a capacity restaurant with 45 covers.
- Proposed seasonal ingredients and innovative menu ideas based on market trends and customer feedback.
- Engaged with customers at the pass, answering menu questions and enhancing their dining experience.
Education
Undergraduate - Criminology
University of Bristol
BristolSkills
- Youth outreach initiatives
- Educational programme delivery
- Customer service excellence
- Strong teamwork and adaptability across varied hospitality settings
- Efficient multitasking and time management under pressure
- Detail-oriented service
- Communications proficiency
- Confident with cash handling and using POS systems
- Inventory management
Timeline
Volunteer youth worker
YoungBristol
2026.01 - Current
VIP Bar at Brighton On The Beach
Brighton On The Beach
2023.07 - 2024.07
Bar Staff at Forwards and Loves Saves The Day
Refresh West
2023.05 - 2024.08
Chef de Partie
Tom Kemble
2022.06 - 2022.09
Demi Chef de Partie
Richard Falk - Fork Restaurant
2021.06 - 2021.10
Undergraduate - Criminology
University of Bristol