Isabella Van Puyenbroek
Trowbridge,United Kingdom
Summary
I am a fast learner and adapt to new situations and teams quickly and efficiently. I am confident and have great social skills as well as excelling in customer service.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Travelled
.
South East Asia
04.2025 - 07.2025
- Travelled south Thailand and Vietnam for just over 2 months.
- Experienced different cultures and foods
- Completed the hai chaing loop.
Menswear Floor Manager
Zara
Bath, Bath and North East Somerset
10.2024 - 04.2025
- Trained new employees, elevating team performance levels.
- Improved customer satisfaction by streamlining floor operations.
- Implemented health and safety regulations for safer workspace.
- Coordinated team schedules for optimal store coverage.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Reduced inventory loss with diligent stock management.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Organised staff breaks and lunches to keep shopfloor efficiency at a high level.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Performed various store operations including opening and closing procedures, product display management and budget control.
On Boarding Coach
Zara
Bath, Bath and North East Somerset
07.2024 - 10.2025
- Welcomed new members joining our team
- Ran them through important information
- Introduced them to the team
- Gave a in-depth tour of our store and staff areas
- Set up starter training
- Organised uniform
- Showed them how our systems work
- Showed them store expectations
Sales assistant
Zara
Bath, Bath and North East Somerset
10.2023 - 10.2024
- Collaborated effectively with team members to meet sales targets.
- Delivered exceptional after-sales service, encouraging repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Due to our new self checkout systems we have to have extra patience with customers as it can be confusing.
- I have experience with all different customer profiles and age ranges as I've worked, or covered each department.
- I have experience in stockroom and doing customer requests as well as picking replenishment and new lines of clothing.
- I helped with delivery's before opening time, helped place new collections and prep the shop floor for new launches.
Bartender
Nowhere, Magu
Bath, Bath and North East Somerset
07.2023 - 10.2023
- I have experience bartended both alone and with another bartender. I helped with serving food and took all food orders.
- I helped customers with any problem as I was positioned as front of house, which i provided excellent service to customers, resulting in repeat business.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
- Developed rapport with regular patrons fostering a loyal customer base.
Volunteer event helper
Bath Riding Club
Bath, Bath and North East Somerset
01.2017 - 03.2022
- Helped maintain safety protocols at venues, reducing risk of any accidents.
- Assisted with the planning and execution, resulting in successful and well attended events.
- I volunteered at events such as National Hunt Events, Cross Country, Arena Eventing and Show jumping events.
- I have competed within the Bath Riding Club as an individual competitor as well as competing as apart of a team. I represented Bath in championships and helped the championship leaders set up for the events.
Education
GCSEs -
The John Of Gaunt School
Trowbridge, Wiltshire 09.2016 - 05.2021
A-Levels -
The John Of Gaunt School
Trowbridge, Wiltshire 09.2021 - 06.2023
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Inventory management
- Time management
- Excellent customer service
- Quick learner
Affiliations
- I have competed in competitive show jumping since i was 10 and i represent Bath and Wiltshire when competing nationally, i have won national competitions in various categories. I have a deep passion for music and fashion, i take pride in what i wear and a advocate second hand buyer as I love the uniqueness of some amazing pieces you can find which elevates any outfit.
Timeline
Travelled
.
04.2025 - 07.2025
Menswear Floor Manager
Zara
10.2024 - 04.2025
On Boarding Coach
Zara
07.2024 - 10.2025
Sales assistant
Zara
10.2023 - 10.2024
Bartender
Nowhere, Magu
07.2023 - 10.2023
A-Levels -
The John Of Gaunt School
09.2021 - 06.2023
Volunteer event helper
Bath Riding Club
01.2017 - 03.2022
GCSEs -
The John Of Gaunt School
09.2016 - 05.2021
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