Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Isabella Van Puyenbroek

Trowbridge,United Kingdom

Summary

I am a fast learner and adapt to new situations and teams quickly and efficiently. I am confident and have great social skills as well as excelling in customer service.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Travelled

.
South East Asia
04.2025 - 07.2025
  • Travelled south Thailand and Vietnam for just over 2 months.
  • Experienced different cultures and foods
  • Completed the hai chaing loop.

Menswear Floor Manager

Zara
Bath, Bath and North East Somerset
10.2024 - 04.2025
  • Trained new employees, elevating team performance levels.
  • Improved customer satisfaction by streamlining floor operations.
  • Implemented health and safety regulations for safer workspace.
  • Coordinated team schedules for optimal store coverage.
  • Ensured visual merchandising standards were maintained for an appealing shopfront.
  • Fostered a positive work environment by promoting teamwork and communication among staff members.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Reduced inventory loss with diligent stock management.
  • Handled cash transactions efficiently reducing wait times at checkouts.
  • Organised staff breaks and lunches to keep shopfloor efficiency at a high level.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

On Boarding Coach

Zara
Bath, Bath and North East Somerset
07.2024 - 10.2025
  • Welcomed new members joining our team
  • Ran them through important information
  • Introduced them to the team
  • Gave a in-depth tour of our store and staff areas
  • Set up starter training
  • Organised uniform
  • Showed them how our systems work
  • Showed them store expectations

Sales assistant

Zara
Bath, Bath and North East Somerset
10.2023 - 10.2024
  • Collaborated effectively with team members to meet sales targets.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Due to our new self checkout systems we have to have extra patience with customers as it can be confusing.
  • I have experience with all different customer profiles and age ranges as I've worked, or covered each department.
  • I have experience in stockroom and doing customer requests as well as picking replenishment and new lines of clothing.
  • I helped with delivery's before opening time, helped place new collections and prep the shop floor for new launches.

Bartender

Nowhere, Magu
Bath, Bath and North East Somerset
07.2023 - 10.2023
  • I have experience bartended both alone and with another bartender. I helped with serving food and took all food orders.
  • I helped customers with any problem as I was positioned as front of house, which i provided excellent service to customers, resulting in repeat business.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
  • Developed rapport with regular patrons fostering a loyal customer base.

Volunteer event helper

Bath Riding Club
Bath, Bath and North East Somerset
01.2017 - 03.2022
  • Helped maintain safety protocols at venues, reducing risk of any accidents.
  • Assisted with the planning and execution, resulting in successful and well attended events.
  • I volunteered at events such as National Hunt Events, Cross Country, Arena Eventing and Show jumping events.
  • I have competed within the Bath Riding Club as an individual competitor as well as competing as apart of a team. I represented Bath in championships and helped the championship leaders set up for the events.


Education

GCSEs -

The John Of Gaunt School
Trowbridge, Wiltshire
09.2016 - 05.2021

A-Levels -

The John Of Gaunt School
Trowbridge, Wiltshire
09.2021 - 06.2023

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Leadership
  • Inventory management
  • Time management
  • Excellent customer service
  • Quick learner

Affiliations

  • I have competed in competitive show jumping since i was 10 and i represent Bath and Wiltshire when competing nationally, i have won national competitions in various categories. I have a deep passion for music and fashion, i take pride in what i wear and a advocate second hand buyer as I love the uniqueness of some amazing pieces you can find which elevates any outfit.

Timeline

Travelled

.
04.2025 - 07.2025

Menswear Floor Manager

Zara
10.2024 - 04.2025

On Boarding Coach

Zara
07.2024 - 10.2025

Sales assistant

Zara
10.2023 - 10.2024

Bartender

Nowhere, Magu
07.2023 - 10.2023

A-Levels -

The John Of Gaunt School
09.2021 - 06.2023

Volunteer event helper

Bath Riding Club
01.2017 - 03.2022

GCSEs -

The John Of Gaunt School
09.2016 - 05.2021

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Isabella Van Puyenbroek