Isabella Hertzel Demeneck
Palma,Mallorca
Summary
Multilingual and service-oriented Cabin Crew Member with international experience in commercial aviation. Adaptable, discreet, and professional, with a keen focus on safety and passenger satisfaction. Skilled in delivering high-quality service in fast-paced, multicultural environments.
Overview
4
4
years of professional experience
Work history
Cabin Crew
Norwegian Air
Palma de Mallorca, Spain
02.2024 - Current
- Conducted safety checks and coordinated cabin preparation.
- Ensured a smooth travel experience through clear communication and efficient service.
Cabin Crew
Trade Air
Tel Aviv, Israel / Ljubljana, Slovenia
03.2023 - 02.2024
- Delivered executive-level service on charter flights.
- Assisted VIP and diplomatic passengers with discretion and attention to detail.
Cabin Crew
Ryanair
London, United Kingdom
02.2022 - 11.2022
- Managed high-volume passenger interactions on short-haul routes.
- Promoted comfort and calm in challenging in-flight situations.
Store Manager
Estanco Palma-056
Palma de Mallorca, Spain
11.2021 - 06.2022
- Supervised staff and daily retail operations.
- Focused on personalized customer service and team coordination.
Education
Cabin Crew Certification
Flycademy
Palma de Mallorca, SpainExecutive Protocol & Etiquette Training
Flycademy
Palma de Mallorca, SpainSecondary Education
Institut Montgròs`
Barcelona, SpainSkills
- VIP & charter flight experience
- Multilingual communication
- Crisis management
- Time efficiency under pressure
- Impeccable presentation
- Teamwork & autonomy
Languages
English
Fluent
Spanish
Native
Portuguese
Native
Italian
Fluent
Hebrew
Beginner
Timeline
Cabin Crew
Norwegian Air
02.2024 - Current
Cabin Crew
Trade Air
03.2023 - 02.2024
Cabin Crew
Ryanair
02.2022 - 11.2022
Store Manager
Estanco Palma-056
11.2021 - 06.2022
Cabin Crew Certification
Flycademy
Executive Protocol & Etiquette Training
Flycademy
Secondary Education
Institut Montgròs`
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