Nelson Anthony Arikat
Swindon,UK
Summary
Accomplished professional with expertise in aviation operations, logistics, and data analytics. Demonstrates proficiency in flight safety regulations, emergency response, and passenger care, ensuring adherence to brand standards and maintaining a professional appearance. Skilled in logistics and supply chain management, with a strong understanding of inventory tracking, international shipping, and compliance with custom regulations. Adept at data extraction and systems troubleshooting, complemented by excellent problem-solving and communication skills. Committed to leveraging extensive knowledge in these areas to enhance operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work history
Cabin Crew
British Airways
London
2023.12 - 2026.06
- Delivered exceptional customer service while ensuring passenger comfort, safety, and satisfaction throughout all phases of flight.
- Ensured compliance with aviation safety regulations and conducted pre-flight safety checks and passenger safety demonstrations.
- Responded promptly and effectively to passenger enquiries, requests, and in-flight emergencies with professionalism and composure.
- Served food, beverages, and duty-free products while maintaining high standards of service and presentation.
- Assisted passengers with boarding, seating, baggage, and special requirements, including children, elderly, and passengers with reduced mobility.
- Resolved customer concerns and complaints in a calm, courteous, and timely manner to maintain high levels of customer satisfaction.
Flexible Warehouse Team Member
Tesco (Didcot Distribution Centre)
Didcot
2022.06 - 2023.12
- Picked products efficiently in accordance with assigned operational jobs.
- Tracked and scanned all inventory items to maintain precise system accuracy.
- Adhered strictly to facility safety guidelines and established company policies.
- Updated warehouse logs and the central computer database consistently and accurately.
Admin Analyst
Sitel Group
International
2019.11 - 2021.09
- Managed end-to-end client onboarding and systematic call data extraction.
- Handled user credentialing, operational reporting, and technical troubleshooting for the primary call mining tool.
- Overseeing critical client and vendor management workflows.
Senior Customer Care Executive
Aramex Emirates LLC
Dubai
2013.07 - 2019.03
- Progressed from call centre executive to senior executive due to strong performance and leadership.
- Managed high-value VIP clients, team coordination, and logistics for complex e-commerce shipments.
- Acted as the primary point of contact for severe complaint escalations, delivering swift resolution.
Customer relation Advisor
HUTCHISON 3 GLOBAL SERVICES PVT.LTD
Mumbai
2011.03 - 2013.08
- Full technical support for Modem, Wi-Fi, and mobile phones (Apple, Samsung, Blackberry, Sony, etc.) users over inbound calls.
- Troubleshooting and fixing technical-related problems after diagnostics.
- Recorded 95 percent resolved cases.
- Worked on Microsoft Windows OS, Apple (MAC OS), Citrix, and Avaya.
- Upselling and after-sales customer support service.
Customer care Advisor
FIRSTSOURCE
Mumbai
2010.06 - 2011.02
- Identified and solve technical issues with a variety of diagnostic tools.
- Managed call flow and responded to technical support needs of customers.
- Provided on-call support for critical issues.
- Researched, troubleshot, and resolved complex problems independently.
- Activation and deactivation of service.
- Assisted customers with bill explanation, activation, and deactivation of services.
- Updating customers with new products and services, and upcoming promotions.
Customer care Advisor
INTELENET GLOBAL SERVICES
Mumbai
2009.05 - 2010.02
- Described solutions to customers accurately and persuasively.
- Provided on-call support for critical issues.
- Updating customers with the network outages and network upgrades.
- Troubleshooting and resolving customer complaints professionally.
- Assisted customers with bill explanations.
- Scheduled appointments with service professionals.
- Used ticketing systems to manage and process actions taken.
Education
Diploma - Supply Chain Management
Zabeel Institute of Management and Technology
DubaiDiploma - Computer Engineering
Pillai Polytechnic (MSBTE)
Navi MumbaiHigher Secondary Education - undefined
Wilson College
MumbaiSSC - Secondary School Certificate
St. John the Evangelist High School
MumbaiSkills
- Aviation & Operations: Flight Safety Regulations, Emergency Response, Passenger Care, Brand Standards, Flight safety training, Cabin presentation standards, Maintaining professional appearance, Cabin equipment operation, In-Flight meal service proficiency, Aircraft evacuation procedures, Boarding process supervision, Baggage handling techniques, Announcement scripting
- Logistics & Supply Chain: Inventory Tracking, Database Management, Distribution, VIP Client Relations,International shipping knowledge, Custom regulations awareness, Logistics software familiarity, Documentation compliance, Logistics analytics, Multitasking proficiency, Supply chain understanding
- Data & Analytics: Data Extraction, Systems Troubleshooting, Reporting, User Credentialing, Problem-solving, Communication skills
Languages
English
Intermediate
Hindi
Intermediate
Malayalam
Elementary
Marathi
Elementary
Timeline
Cabin Crew
British Airways
2023.12 - 2026.06
Flexible Warehouse Team Member
Tesco (Didcot Distribution Centre)
2022.06 - 2023.12
Admin Analyst
Sitel Group
2019.11 - 2021.09
Senior Customer Care Executive
Aramex Emirates LLC
2013.07 - 2019.03
Customer relation Advisor
HUTCHISON 3 GLOBAL SERVICES PVT.LTD
2011.03 - 2013.08
Customer care Advisor
FIRSTSOURCE
2010.06 - 2011.02
Customer care Advisor
INTELENET GLOBAL SERVICES
2009.05 - 2010.02
Higher Secondary Education - undefined
Wilson College
Diploma - Computer Engineering
Pillai Polytechnic (MSBTE)
Diploma - Supply Chain Management
Zabeel Institute of Management and Technology
SSC - Secondary School Certificate
St. John the Evangelist High School