Isabela Florentina Marinescu
London,Barking and Dagenham
Summary
Dynamic and self-motivated professional with a strong foundation in customer engagement and hospitality principles. Demonstrates exceptional memory retention, composure under pressure, and effective communication skills. Proficient in cash handling, POS operation, and inventory management, ensuring seamless order processing and food safety compliance. Adept at multitasking and time management, with proven stress resilience and team leadership capabilities.
Open for new and willing to learn.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Bartender
The spotted Dog
London, Barking and Dagenham
03.2023 - Current
- Delivered exceptional customer service, fostering repeat business.
- Promoted special events and offers, driving increased footfall.
- Collaborated with team members to ensure seamless service during peak periods.
- Resolved customer complaints promptly to maintain strong relationships.
- Created inviting atmosphere through friendly interactions with customers.
- Checked identification to verify legal drinking age compliance.
- Maintained clean and organised bar, enhancing overall customer satisfaction.
- Conducted regular inspections to ensure compliance with health and safety regulations.
Domestic cleaner
Raymond Williams sales&lettings
London, Barking and Dagenham
07.2020 - 03.2023
- Executed regular deep cleans for optimal health and hygiene.
- Disinfected showers, baths, toilets, and vanity units to uphold superior hygiene standards.
- Swept, mopped, waxed, and polished floors to achieve a pristine finish.
- Vacuumed and steamed carpets, curtains, and upholstered furniture to enhance cleanliness.
- Maintained well-stocked cleaning supplies to ensure uninterrupted service.
- Performed laundry duties including washing, ironing, and folding clothing items for client satisfaction.
- Consistently met high-quality standards to foster customer loyalty.
General kitchen assistant, Waitress
Zaraza
London, East Ham
09.2015 - 02.2018
- Managed multiple tasks during peak hours, ensuring efficient meal service.
- Supported head chef in daily operations to foster a productive kitchen environment.
- Maintained health and safety regulations through thorough cleaning of equipment.
- Facilitated operational efficiency by setting up tables and booths for service.
- Delivered meals swiftly to enhance guests' dining experience.
- Received and stored deliveries to uphold stock levels and maintain accurate records.
- Worked under pressure while maintaining quality and speed throughout service.
Education
Certificate of Higher Education - Environment Protection
Energetic college
Romania 09.2010 - 06.2014
Skills
- Memory retention
- Customer engagement
- Composure under pressure
- Cash handling
- POS operation
- Food safety knowledge
- Multitasking ability
- Customer Service
- Spirits, beer and wine knowledge
- Communication skills
- Hospitality principles
- Time management
- Stress resilience
- Team leadership
- Inventory management
- Order processing
- Self-motivation
- Patience endurance
- Positive attitude
- Multitasking efficiency
- Layering drinks
- Problem-solving
Affiliations
- Baking desserts, music, sport, photography, creativity .
Certification
NCFE LEVEL 3 DIPLOMA IN BUSINESS ADMINISTRATION
MASTERCLASS EVENTS PRODUCTS-CANDY BAR
Level 2Food Hygiene and Safety for Catering
Baking and Desserts for Beginners
Languages
English
Advanced
Romanian
Native
Timeline
Bartender
The spotted Dog
03.2023 - Current
Domestic cleaner
Raymond Williams sales&lettings
07.2020 - 03.2023
General kitchen assistant, Waitress
Zaraza
09.2015 - 02.2018
Certificate of Higher Education - Environment Protection
Energetic college
09.2010 - 06.2014