Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Junior Yeboah

Exeter,Devon

Summary

A dedicated telecommunications professional with a strong focus on quality assessment and process improvement. Demonstrates expertise in fibre optic installation, equipment installation and service, and communications cabling. Skilled in client relationship management and customer service excellence, ensuring effective communication and engagement. Proven ability to manage field work coordination and inventory management with reliability under pressure. Committed to ethical decision making and collaborative leadership, aiming to enhance customer satisfaction through innovative solutions.

Overview

2
2
years of professional experience

Work History

Fibre engineer

Tastro ltd
Exeter, Devon
04.2024 - 02.2025
  • Handled regular repairs and maintenance for information and communications equipment.
  • Accurately tested newly installed cables (MST or CBT ) with sophisticated equipment.
  • Increased overall productivity by training junior engineers in advanced fiber techniques.
  • Delivered high-speed internet connections through the installation of fibre cables.
  • Travelled to off-site locations to complete necessary service work.
  • Prepared detailed reports following each installation or repair job conducted.
  • Operated manual or powered digging equipment to prepare sites for installation work.
  • Maintained clear and complete records of installation, maintenance or repair actions.
  • Enhanced customer satisfaction by swiftly resolving connection complaints.

Fibre engineer

Admintelecom
Accra,Ghana, Greater Accra
07.2023 - 01.2024
  • Maintained safety standards during installations, ensured hazard-free work environment.
  • Completed timely, quality and code-compliant installation of CBT/MST
  • Maintained clear and complete records of installation, maintenance or replacement
  • Assisted with infection control through social distancing and PPE wearing.
  • Delivered high-quality results within budget and timeframe targets.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Delivered services to customer locations within target timeframes.

Education

Certificate of Higher Education - fibre optic splicing

Admintelecom Academy
Ghana
06/2023 - 01/2024

PIA subduct and Cable Installation ,Overhead -

Future Networks Training Limited
04/2024 - 04/2024

Skills

  • Telecommunications quality assessment
  • Time-management
  • Ethical decision making
  • Cable routing
  • Inventory management
  • Fibre optic installation
  • Effective delegation
  • Emotional intelligence
  • Equipment installation and service
  • Client Relationship Management
  • Customer service orientation
  • Field work coordination
  • Customer engagement
  • Effective communication
  • Process Improvement
  • Collaborative leadership
  • Reliability under pressure
  • Communications cabling
  • Client relationship building
  • Customer service excellence
  • Relationship-building
  • Performance under pressure

Timeline

Fibre engineer

Tastro ltd
04.2024 - 02.2025

Fibre engineer

Admintelecom
07.2023 - 01.2024

Certificate of Higher Education - fibre optic splicing

Admintelecom Academy
06/2023 - 01/2024

PIA subduct and Cable Installation ,Overhead -

Future Networks Training Limited
04/2024 - 04/2024

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Isaac Junior Yeboah