ISAAC AMO NELSON
Hemel Hampstead
Summary
Dedicated care professional with expertise in dementia care, epilepsy management, and end-of-life support. Proficient in providing bathing and dressing assistance, mobility aid, and executing personalised care plans. Committed to enhancing patient well-being through compassionate and skilled support.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Care Assistant
Sodark Care Ltd
2023.11 - 2026.06
- Assist clients with personal care (washing, dressing and hygiene).
- Ensuring clients basic needs are met with dignity and respect.
- Assist clients take their prescribe medication and report any issue to management or healthcare professionals.
- Escorting clients for hospital appointment
- Assisting clients with household service (cleaning service, laundry Service, food preparation and serving).
- Ensuring clients needs and preference are communicated and respected.
- Provided emotional support to patients, improving their mental wellbeing.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Administered medication to patients, ensuring proper health management.
Branch Operations Officer/ Acting Branch Operations Manager
Consolidated Bank Ghana ltd
2022.03 - 2023.10
- Process clearing and in-house cheques, outward transfer, internal standing orders and other transactions in compliance with policies and regulatory requirements.
- Process fixed/call deposits and perform daily reconciliation of all blank investment certificated to ensure effective distribution and safety.
- Process customer payment orders and statements (both visa and normal) and daily reconcile blank sheets for reporting
- Process customers salaries and forward bulk instructions to Operations for processing
- Process Foreign Cheques to Trade Operations for verification and payment
- Reconcile GLs and all branch suspense accounts in line with the requirements of the bank to inform reporting and decision making
- Process commissions on back-office transactions in line with approved tariffs
- Review and submit branch vouchers to the call over unit for validation of transactions
- Manage branch stock level for various assigned stationery items
- Performing the duties of Branch Operations Manager in the absence of the Operations Manager
Customer Service Officer
Consolidated Bank Ghana ltd
2018.08 - 2022.06
- Receive requests for customer transactions like funds transfer and direct to appropriate manager for authorisation
- Ensure customer requests are processed rightly first time and every time
- Process cheque book requests and charges for customers and call customers to pick cheque books when ready.
- Verify customer signature before processing any requests
- Contribute to the realization of overall sales targets by identifying potential customers for new accounts/cross-sell other products
- Provide frontline services to customers such as statement printing, balance checking and receiving cheque lodgements
- Impart knowledge on excellent customer service to colleagues at the back office to achieve the overall objectives of the bank
- Perform other duties as may be assigned from time to time
Customer Service Adviser
The Beige Bank
2016.08 - 2018.08
- Regular management of Customer and Accounts data
- Opening Bank accounts for customers
- Assisting customers with filling of deposits and withdrawal slips
- Inform and advice customers on banks products and services
- Managing the front desk
- Other administrative duties
Call Centre Representative
MTN Ghana
2016.02 - 2016.08
- Inform and advice subscribers on products and services via telephone
- Obtain feedback from subscribers from time to time via telephone
- Effectively and efficiently offer help or serve subscribers via telephone
- Promote the use of MTN products and services via telephone
- Duties and Responsibilities
Data Entry Clerk
National Health Insurance Scheme
2014.09 - 2015.10
- Listen to clients complains and find the appropriate solutions to them
- Registration and renewal of biometric cards for clients
- Attending to clients at the field
- Organizing community members for mass registration
- General administrative duties
- Duties and Responsibilities
Education
BBA - Mathematics-with-Economics
University For Development Studies
Ghana 2010.01 - 2014.01
Certificate - Theology and Pastoral Studies
Pentecost University
2022.06 - 2022.12
High School - Business Accounting
Apam Senior High School
2005.01 - 2008.01
Junior High School - Basic Education Certificate Examination (BECE)
Pentecost Junior High School
2002.01 - 2005.01
Skills
Bathing and dressing assistance
Dementia care expertise
Mobility assistance proficiency
Epilepsy management awareness
Elderly care
Personal care plan execution
Languages
English
REFEREES
Referees will be provided upon request
Timeline
Care Assistant
Sodark Care Ltd
2023.11 - 2026.06
Certificate - Theology and Pastoral Studies
Pentecost University
2022.06 - 2022.12
Branch Operations Officer/ Acting Branch Operations Manager
Consolidated Bank Ghana ltd
2022.03 - 2023.10
Customer Service Officer
Consolidated Bank Ghana ltd
2018.08 - 2022.06
Customer Service Adviser
The Beige Bank
2016.08 - 2018.08
Call Centre Representative
MTN Ghana
2016.02 - 2016.08
Data Entry Clerk
National Health Insurance Scheme
2014.09 - 2015.10
BBA - Mathematics-with-Economics
University For Development Studies
2010.01 - 2014.01
High School - Business Accounting
Apam Senior High School
2005.01 - 2008.01
Junior High School - Basic Education Certificate Examination (BECE)
Pentecost Junior High School
2002.01 - 2005.01