Iryna Lushpak
Warwick,West Midlands
Summary
Motivated professional with varied experience in customer-facing roles. Delivers exceptional service through strong communication, problem-solving, and team leadership abilities. Demonstrates adaptability and attention to detail, enhancing operational efficiency and customer satisfaction.Strong communication and interpersonal abilities with a passion for creating memorable experiences for guests.
Ready to get great experience with my new job at sales, retails.
Overview
13
13
years of professional experience
Work History
Dog Walker
Self-employment
Warwick, England
02.2024 - Current
- Planned walking routes to measure distance and time for dog walks.
- Walked multiple dogs simultaneously, maintaining control and safety in various environments.
- Delivered punctual service from pick-up to drop-off, maintaining excellent customer satisfaction ratings.
- Provided regular updates to dog owners, including photos and behavioural observations.
- Used positive reinforcement to train animals and enforce good behaviour.
F&B supervisor
The Warwickshire Golf Club
Warwick, England
08.2022 - 04.2024
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Served customers to drive sales and deliver top-quality experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Visual merchandising manager
Obnova Nova
Ternopil , Ukraine
03.2016 - 04.2022
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Create visually appealing displays, window presentations, and store layouts that reflect the brand's image and messaging.
- Collaborate with store managers, marketing teams, and vendors to ensure alignment with brand guidelines and promotional campaigns.
- Train and mentor visual merchandising associates to maintain high standards of visual presentation.
- Monitor industry trends, competitor displays, and customer feedback to continuously innovate and enhance visual merchandising practices.
- Maintain visual merchandising standards across all locations, ensuring consistency and brand integrity.
Assistant sales manager
Euro shop
Ternopil , Ukraine
04.2014 - 05.2016
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Collected customer and market feedback and reported information to company leadership.
- Provide training, mentoring, and guidance to sales representatives to improve performance.
- Prepare sales reports, and analysis to track progress and identify areas for improvement.
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
- Ensure customer satisfaction by addressing inquiries, concerns, and resolving issues in a timely and professional manner.
Tourism consultant
Coral Travel
Ternopil , Ukraine
08.2012 - 04.2014
- Monitoring flights and demand to achieve best-possible prices.
- Provide expert advice on travel destinations, attractions and local culture.
- Make reservations for flights, accommodation, tours, and other travel services.
- Handle any issues or changes to travel plans, offering solutions and alternatives as needed.
- Build and maintain strong relationships with clients to foster repeat business and referrals.
Education
MASTERS - Hospitality Management and Tourism business
PEDAGOGICAL UNIVERSITY
Ternopil , Ukraine 09.2010
Skills
- Customer Service
- Hospitality Management
- Communication Skills
- Trustworthy and honest
- Problem-solving
- Attention to Details
- Adaptability
- Team leadership
- Decision making
Timeline
Dog Walker
Self-employment
02.2024 - Current
F&B supervisor
The Warwickshire Golf Club
08.2022 - 04.2024
Visual merchandising manager
Obnova Nova
03.2016 - 04.2022
Assistant sales manager
Euro shop
04.2014 - 05.2016
Tourism consultant
Coral Travel
08.2012 - 04.2014
MASTERS - Hospitality Management and Tourism business
PEDAGOGICAL UNIVERSITY