IRINA-MARIA BALABAN
BIRMINGHAM,WEST MIDLANDS
Summary
I am an adaptable, reliable, and responsible individual with strong motivation to excel, with communication and teamwork at the core of all work. Confident in fast-paced environments, delivering high standards of service while supporting both front- and back-of-house operations. Able to adapt quickly to new roles, shift demands, and team dynamics, using initiative to solve problems, support colleagues, and maintain smooth service. Confident with till systems and cash handling, with a consistent focus on customer satisfaction and professionalism. Currently studying at the University of Worcester and seeking part-time employment to further develop transferable skills and gain practical experience alongside academic commitments.
Overview
4
4
years of professional experience
Work history
Front of house/waitress
FUEGO
Worcester, Worcestershire
2025.09 - Current
- Efficiently greeted guests and took orders, delivered food and drinks to tables with care and attention to detail, ensuring all orders were correct and customers were satisfied.
- Restocked bar efficiently during busy periods.
- Completed end-of-day cleaning duties, leaving the bar and restaurant ready for the next day.
- Accommodated special event needs, provided customised services for parties.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Made cocktails + mocktails for customer enjoyment.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
SWIMMING ASSISTANT
THE ROYAL SCHOOL - LEARN TO SWIM
WOLVERHAMPTON, WEST MIDLANDS
2023.09 - 2026.02
- Maintained accurate records of swimmer progress and attendance.
- Offered warm, friendly support to nervous swimmers, gradually building pool confidence and competence.
- Implemented swim drills and games to make learning enjoyable for beginners.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
THE LAW BOX
BIRMINGHAM, WEST MIDLANDS
2022.02 - 2022.10
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Education
GCSE -
A LEVEL - LITERATURE
THE ROYAL SCHOOL
WolverhamptonBachelor of Science - BSc (Hons) PARAMEDIC SCIENCE
UNIVERSITY OF WORCESTER
WORCESTER05.2029
Skills
- Community engagement
- Problem-solving
- Activity Leader
- Communication
- Teamwork
- Multi-tasking
- Reliability
- resilience
- Customer-focused
- Adaptability
- Numeracy competence
- patience
- Bartending basics
- Bartending knowledge
LANGUAGES
ENGLISH: Advanced
ROMANIAN: Advanced
SPANISH: Intermediate
Accomplishments
- Successfully completed a year almost two at a boarding school through SpringBoard, a charity providing educational scholarships for disadvantaged children.
- Appointed as a Senior SpringBoarder, mentoring new students and offering guidance to help them navigate academic and personal challenges.
- Actively involved in the SeaChange programme at UKSA, gaining maritime training and developing leadership, confidence, and resilience.
HOBBIES & INTERESTS
I adore watersports, especially paddleboarding, kayaking, and swimming at sunset or just in general. I also volunteer at my local swimming pool, sharing my love for the water with the community. Outside of this, I enjoy music and play various instruments.
Timeline
Front of house/waitress
FUEGO
2025.09 - Current
SWIMMING ASSISTANT
THE ROYAL SCHOOL - LEARN TO SWIM
2023.09 - 2026.02
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
THE LAW BOX
2022.02 - 2022.10
GCSE -
A LEVEL - LITERATURE
THE ROYAL SCHOOL
Bachelor of Science - BSc (Hons) PARAMEDIC SCIENCE
UNIVERSITY OF WORCESTER