Madison Chinnery
Colchester,Essex
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for recommendations and offering helpful answers and relevant information to retain business.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Waitress/front of house
Oranges and Lemons
Ipswich, Suffolk
2024.10 - Current
- Facilitated smooth operations by setting up tables and booths
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Greeted customers, presented menus and shared information about available special items.
Customer Service Support Worker
Orwell Housing Association Ltd
Colchester, United Kingdom
2024.03 - 2024.08
- Complaint management
- Increased comfort levels with personal care duties such as bathing and dressing
- Assisted in maintaining a clean environment for improved client health
- Actively listened to client concerns thus creating a comforting environment
- Maintained detailed records of patient behaviour changes for healthcare team reference
- Contributed feedback on patient progress leading to adjustments in personalised care plans
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans
- Used excellent communication and interpersonal skills to engage and interact with individuals in need
Customer Assistant
Tesco Extra
Ipswich, United Kingdom
2023.11 - 2024.01
- Dealt effectively with customer complaints, resolving issues professionally and amicably
- Communicated daily offers to customers, promoting in-store deals and discounts
- Uphold company policies whilst interacting with customers to maintain brand reputation
- Assisted customers with product selection to ensure satisfaction
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
Education
A-Levels - Pyschology
Suffolk College
Ipswich, SFK 2023.09 - 2024.07
Skills
- Communication skills
- Hard-working
- Well-organised multitasker
- Well-spoken
- Friendly and polite
- Community engagement
- Personal care
- Complaint management
- Computer literacy
Timeline
Waitress/front of house
Oranges and Lemons
2024.10 - Current
Customer Service Support Worker
Orwell Housing Association Ltd
2024.03 - 2024.08
Customer Assistant
Tesco Extra
2023.11 - 2024.01
A-Levels - Pyschology
Suffolk College
2023.09 - 2024.07