IRINA-LAURA ANDRUSCA
London
Summary
Hospitality professional with extensive experience in front desk operations and hotel reservations. Proficient in Opera PMS and Rezlynx PMS, enhancing guest experiences through exceptional customer service and effective complaint resolution. Skilled in billing, cash handling, and data entry, with strong attention to detail and time management. Proven track record in managing booking platforms and implementing successful up-selling strategies while ensuring compliance with GDPR.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Reservation Agent
St Martins Lane & Sanderson Hotel
London
2024.08 - 2025.09
- Managed hotel reservations and rate enquiries to optimise occupancy.
- Handled telephone and email bookings, ensuring prompt responses.
- Maintained accurate guest records and billing details for seamless transactions.
- Supported front desk operations as needed to enhance service delivery.
- Delivered exceptional customer service in a luxury hotel environment.
Front Desk Agent
Mornington Hotels Victoria
London
2023.02 - 2024.08
- Streamlined guest check-in and check-out procedures for optimal efficiency.
- Managed reservations, including creation, amendments, and cancellations.
- Handled guest enquiries via phone and email with prompt responses.
- Processed payments and issued invoices accurately.
- Resolved guest complaints with professional conflict resolution skills.
Live In Carer
Home Instead
2022.10 - 2023.01
- Delivered personal care and daily living support to enhance client well-being.
- Administered medications according to prescribed schedules to ensure compliance.
- Prepared meals and maintained household routines for optimal living conditions.
Front Desk Agent
Jurys Inn (Leonardo Hotels)
London
2022.06 - 2022.10
- Front desk operations and reservations management
- Handling telephone calls and email correspondence
- Processing billing and guest payments
- Ensuring guest satisfaction through effective problem resolution
Live In Carer
Home Instead UK
2021.06 - 2022.06
- Delivered full-time care for elderly clients, ensuring safety and well-being.
- Supported medication management to maintain health standards.
- Assisted with daily activities and meal preparation to enhance quality of life.
Home Carer
Right at Home UK – North London
, North London
2020.10 - 2021.06
- Provided one-to-one elderly care support to enhance quality of life.
- Delivered personal care and medication assistance for daily needs.
- Facilitated daily living support to promote independence and wellbeing.
Live In Carer
Agincare
Swindon
2020.08 - 2020.10
- Provided live-in care for elderly client, ensuring safety and comfort.
- Delivered personal care services, including assistance with daily activities.
- Administered medication and monitored health conditions effectively.
- Prepared nutritious meals to meet dietary requirements.
Real Estate Assistant
Consulting Elit Imob
Bucharest
2019.08 - 2020.08
- Scheduled appointments and managed diaries to optimise time efficiency.
- Handled client calls and email enquiries to address concerns promptly.
- Supported sales administration activities to enhance operational effectiveness.
Casino Dealer
Evolution Gaming
Bucharest
2017.03 - 2019.08
- Hosted live online casino games, ensuring high levels of engagement with international customers.
- Maintained accuracy and professionalism while adhering to compliance standards.
Housekeeper
Group F
Brecht
2014.02 - 2017.06
- Ensured high cleanliness standards throughout work areas.
- Collaborated effectively within team environment to enhance productivity.
Education
Degree - Business and Marketing
University of Northampton
LondonDiploma of Higher Education - Philology
Iorgu Vârnav Liteanu College
Suceava 2008.09 - 2012.07
Skills
- Opera PMS and Rezlynx PMS
- OpenTable management
- Front desk operations
- Hotel reservations
- Guest check-in and check-out
- Customer service excellence
- Telephone and email communication
- Complaint resolution and problem solving
- Billing and cash handling
- Data entry and record keeping
- GDPR compliance awareness
- Time management skills
- Multitasking abilities
- Attention to detail
- Team collaboration skills
- Microsoft Office proficiency
- Service quality assurance
- Experience in payment processing
- Data entry expertise
- Self-Motivated initiative
- Negotiation mastery
- Hotel policies familiarity
- Proactive in taking initiative
- Cancelation policy understanding
- Discount offering decisions
- Billing and invoicing competency
- Excellent persuasion
- Up-Selling strategies implementation
- Booking management
- Cross cultural communication
- Opera PMS
- Refund processing
- Hotel booking platforms
References
References available upon request.
Timeline
Reservation Agent
St Martins Lane & Sanderson Hotel
2024.08 - 2025.09
Front Desk Agent
Mornington Hotels Victoria
2023.02 - 2024.08
Live In Carer
Home Instead
2022.10 - 2023.01
Front Desk Agent
Jurys Inn (Leonardo Hotels)
2022.06 - 2022.10
Live In Carer
Home Instead UK
2021.06 - 2022.06
Home Carer
Right at Home UK – North London
2020.10 - 2021.06
Live In Carer
Agincare
2020.08 - 2020.10
Real Estate Assistant
Consulting Elit Imob
2019.08 - 2020.08
Casino Dealer
Evolution Gaming
2017.03 - 2019.08
Housekeeper
Group F
2014.02 - 2017.06
Diploma of Higher Education - Philology
Iorgu Vârnav Liteanu College
2008.09 - 2012.07
Degree - Business and Marketing
University of Northampton