Disha Parmar
London,UK
Summary
Reservation specialist with a focus on delivering exceptional customer service and optimising booking processes. Capable of enhancing guest satisfaction and streamlining operations through strong communication and problem-solving skills. Efficient in managing reservation systems like Opera, TBS, Galilio and ensuring smooth coordination between departments.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Reservation agent
Montcalm Group Of Hotels
London, UK
09.2024 - Current
- Handle incoming reservation requests via phone, email, and online platforms.
- Professional knowledge of OPERA Property Management System (PMS)
- Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
- Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
- Provided personalised service to corporate clients, tailoring reservations to specific preferences and requirements. Keep the corporate inbox neat.
- Ensured compliance with company policies and negotiated rate agreements for corporate accounts.
- Monitored daily room inventory and performed room balancing to optimize occupancy and revenue.
- Resolved complaints quickly, maintaining a high level of customer satisfaction.
- Maintained a high degree of accuracy whilst entering reservation details.
- Managed high-volume calls for booking and reservation purposes.
- Facilitated room upgrades when possible, improving guest experience.
- Supported front desk operations when needed; ensured smooth workflow.
- Handled overbooking situations with professionalism, arranging alternative accommodations in our system properties.
- Coordinated with hotel departments and external partners to resolve booking conflicts and maximise guest satisfaction.
SR. RESERVATION EXECUTIVE
TRIPSNSTAY.COM
Dubai
04.2022 - 05.2025
- Liaised with clients to assess travel requirements and provided expert recommendations on destinations, transportation, accommodations, and overall trip planning.
- Cultivated and maintained strong relationships with hotel partners and suppliers to ensure service reliability and preferential pricing.
- Led rate negotiations with hotels and vendors to optimise cost-efficiency while maintaining service quality.
- Oversaw and resolved booking discrepancies and system errors to ensure seamless travel arrangements.
- Conceptualised and executed detailed group travel itineraries, coordinating transportation, activities, and dining experiences.
- Responded promptly and professionally to client inquiries, ensuring clear communication and high levels of customer satisfaction.
- Managed high-priority and VVIP travel bookings with discretion and urgency, particularly those with imminent check-in dates.
RESERVATION EXECUTIVE
STAR TOUR
London, UK
04.2024 - 06.2024
- Entered and managed client reservations using TBS software with accuracy and attention to detail.
- Greeted and assisted walk-in clients and office visitors, providing a professional and welcoming experience.
- Coordinated closely with clients to understand their travel needs and provided expert recommendations on destinations, transportation options, travel dates, accommodation, and overall trip planning.
- Handled client inquiries efficiently, offering timely and comprehensive responses regarding reservations, services, itineraries, and additional travel information.
- Explained tour packages, travel itineraries, and visa requirements to walk-in clients, ensuring clarity and customer confidence.
- Prepared and organised required documentation for Schengen visa applications and other international travel requirements.
- Ensured seamless travel experiences by managing and adjusting bookings, routes, or stopovers when necessary.
- Managed group and corporate travel bookings, providing tailored solutions that met organizational needs and budgets.
ADMIN / OPERATION MANAGER
NEW BHARAT AGENCY TOURS & TRAVELS
05.2017 - 12.2021
- Coordinated closely with clients to assess travel needs and provided expert consultation on suitable destinations, transportation options, travel dates, accommodations, and overall travel logistics.
- Maintained strong and positive working relationships with suppliers, hotels, and other service partners to ensure high service standards and cost-effective travel solutions.
- Developed and proposed comprehensive inbound travel itineraries and UAE tour packages tailored to client preferences, including sightseeing, activities, and cultural experiences.
- Managed end-to-end booking processes, including hotel reservations, flight bookings (domestic and international), and train ticket arrangements, ensuring accuracy and timely confirmations.
- Executed customer-approved travel plans by securing appropriate transportation, lodging, and on-ground services while staying within budget and schedule constraints.
SR. HR/ADMIN EXECUTIVE & OPERATION EXECUTIVE
SHREE SATI ONLINEPVT LTD.
10.2013 - 05.2017
- Conducting induction for new joiners.
- Preparing and maintaining various MIS Reports like Tracker sheets, requirement and offer reports, to be sent to delivery heads and top management.
- Attendance & Leave Management.
- Documentation of reports about PF, ESIC, etc.
- Organizing employee engagement programs.
- Separations and Exit Interviews.
- Organized company events.
- Maintained Database.
- Oversee day-to-day operations and work of staff.
- Handled work regarding Airline Refunds and travel insurance on GDS system (Galileo and Amadeus).
RECRUITMENT EXECUTIVE
B.R. CONSULTANCY
06.2013 - 09.2013
- Manage entire interview process including posting, sourcing, screening, interviewing and final selection.
- Provided complete, accurate, and inspiring information to candidates about the company and position being filled.
- Performed detailed reference checks and/or reference analysis on selected candidates.
- Served as the primary point of contact for recruits throughout the interviewing process.
- Salary negotiated with the Candidates.
Education
Master of Business Administration -
C.K. PITHAWALA INSTITUTE OF TECHNOLOGY
01.2007 - 01.2011
Bachelor of Engineering - EC
L.J. INSTITUTE OF MANAGEMENT & TECHNOLOGY
01.2011 - 01.2013
Skills
- Microsoft Office
- Professional knowledge of OPERA Property Management System (PMS)
- Knowledge of reservation Software (GDS Amadeus, Galileo)
- TBS software
- Travel Itineraries
- Customer service/problem solving
- Flexibility and the ability to multitask
- Ability to utilise the computer software used within the office
- Knowledge of various GDS systems - Galileo and Amadeus
Accomplishments
- Employee Of The Year, Shining Employee of the Year - Female by current company, 2019
- Employee Of The Year, Employee of the year - Female by current company, 2018
- Employee Of The Quarter, Awarded by previous employer for remarkable performance, 2015
Languages
English
Hindi
Custom
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Reservation agent
Montcalm Group Of Hotels
09.2024 - Current
RESERVATION EXECUTIVE
STAR TOUR
04.2024 - 06.2024
SR. RESERVATION EXECUTIVE
TRIPSNSTAY.COM
04.2022 - 05.2025
ADMIN / OPERATION MANAGER
NEW BHARAT AGENCY TOURS & TRAVELS
05.2017 - 12.2021
SR. HR/ADMIN EXECUTIVE & OPERATION EXECUTIVE
SHREE SATI ONLINEPVT LTD.
10.2013 - 05.2017
RECRUITMENT EXECUTIVE
B.R. CONSULTANCY
06.2013 - 09.2013
Bachelor of Engineering - EC
L.J. INSTITUTE OF MANAGEMENT & TECHNOLOGY
01.2011 - 01.2013
Master of Business Administration -
C.K. PITHAWALA INSTITUTE OF TECHNOLOGY
01.2007 - 01.2011
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