IRINA ELENA ROGOZ

Dedicated and enthusiastic customer service professional with 17 years of experience at King's College London, serving in hospitality, catering, and leadership roles across multiple campuses. Known for delivering a warm, professional, and welcoming experience to everyone, from students to guests and staff. Strong knowledge of university operations, excellent communication skills, and a commitment to the values of King's. Recognised through several awards for service excellence. Now seeking to bring this experience into a Campus Ambassador role to further represent the university in a front-facing, student-supporting capacity.

• Led campus operations at JCMB (James Clerk Maxwell Building) from 2017 to 2020, ensuring high-quality customer service, smooth event support, and day-to-day hospitality operations.
• Awarded multiple recognition certificates as part of the Fit for King's programme, including:
  Summer Term Recognition Award (2019)
  Termly Recognition Award (Estates & Facilities, 2023)
• Successfully completed all modules of the 'Fit for King's' Training Programme, demonstrating full alignment with the university's values of respect, inclusion, and service excellence.
• Achieved Level 2 Certificate in Food Safety for Catering (2016), ensuring high standards of hygiene and compliance in all catering roles.
• Achieved Level 2 Award in Food Allergen Awareness & Control (Highfield Qualifications, 2025), ensuring safety for students and guests with dietary requirements.
• Recognised for delivering outstanding customer service and acting as a welcoming first point of contact across Strand, Denmark Hill, Virginia Woolf, Melbourne House, and JCMB campuses.
• Mentored and trained new staff members, supporting their integration into King's College hospitality and event teams.
• Regularly supported university-wide events, including graduations, open days, VIP visits, and conferences, with professionalism and approachability.
• Praised consistently by supervisors for her dedication, reliability, and ability to work calmly under pressure in high-demand situations.

• - Fit for King's Full Training Programme (2016)
• - Level 2 Food Safety for Catering – High Speed Training (2016)
• - Level 2 Food Allergen Awareness & Control – Highfield Qualifications (2025)
• - Termly Recognition Award Winner – Estates & Facilities (2023)
• - Summer Term Recognition Award – Fit for King's (2019)