Hi, I’m
Irene Pantoja
Haemodialysis Unit Manager
Bury St Edmunds,SFK
Summary
Conscientious Unit Manager proudly offering over six years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills.
Overview
14
years of professional experience
2
Languages
Work History
Cambridge University Hospitals NHS FT, UK
Renal Satellite Unit - Manager
2019.04 - Current (5 years & 5 months)
Job overview
- Managed a team of 18 nursing, administrative and domestic staff, overseeing their performance in areas such as sickness/absence and capability
- Demonstrated Trust's values of safety, kindness, and excellence as evidenced by consistent patient satisfaction survey results of >90% for the past five years, annual nomination for the Team of the Year and individual Public Choice category at the Cambridge University Hospitals Annual awards.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
Cambridge University Hospitals NHS FT, UK
Renal Satellite Unit - Charge Nurse
2018.12 - 2019.03 (3 months)
Job overview
- Provided high-quality nursing care based on patient assessment consultation with the multi-disciplinary Team and without supervision
- Helped set and maintain clinical care standards, acted as a resource, and promoted general health education
- Optimised patient care by communicating with the multi-disciplinary Team, external agencies, patients, relatives and carers
- Maintained high-quality documentation and addressed complaints and anxieties
- Mentored, supervised, and facilitated the professional growth of junior staff, which included overseas nurses, return-to-practice nurses, students, and healthcare assistants
- Acted as a team leader for a group of nursing staff, supporting the Senior Sister in performance review and objective setting, and monitored my performance
- Assisted and supported the Senior Sister in managing the ward in her absence
- Motivated and supported the Team to maintain high morale and promote effective teamwork
- Prioritised care and led the Team during staff shortages and high acuity
- Worked with the Senior Sister to plan rotas and arrange daily safe cover for the ward
- Supported the Senior Sister in monitoring and managing staff sickness and capability issues
- Participated in the recruitment and selection process for the ward to ensure the effective use of all ward resources
- Assisted the senior sister with managing daily incidents and complaints and participated in investigations of incidents and complaints
- Conducted risk assessments and implemented control measures under the guidance of the senior sister
- Escalated and managed patient safety issues effectively to ensure that investigations were thorough and learning was widely shared.
Cambridge University Hospitals NHS FT, UK
Renal Satellite Unit - Staff Nurse
2016.07 - 2018.12 (2 years & 5 months)
Job overview
- Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
- Reduced complications by accurately assessing patients'' needs and adjusting treatment plans accordingly.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Collaborated with interdisciplinary team members to ensure comprehensive care for all patients undergoing dialysis.
- Educated patients and their families on kidney disease management, empowering them to make informed decisions about their health care.
- Increased patient safety by adhering to strict infection control protocols throughout the entire dialysis process.
- Contributed to quality improvement initiatives by participating in regular audits and implementing best practices in patient care.
- Kept current with industry advancements through ongoing professional development, attending conferences, workshops, and seminars relevant to the field of nephrology nursing.
- Assisted in training new staff members on dialysis procedures, policies, and equipment usage ensuring consistent high standards of patient care across the unit.
- Provided emotional support to patients coping with chronic kidney disease, helping them navigate complex medical information while maintaining hope for improved health outcomes.
MMG Hospital, Philippines
Staff Nurse
2010.04 - 2015.07 (5 years & 3 months)
Job overview
- Enhanced patient care by developing and implementing individualized nursing plans for medical-surgical patients.
- Reduced risk of complications by closely monitoring vital signs and adjusting treatments as necessary.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during hospitalization and discharge planning.
- Improved patient satisfaction by providing compassionate, empathetic, and professional nursing care tailored to each patient''s needs.
- Streamlined medication administration processes, ensuring timely delivery and accuracy in dosage calculations.
- Promoted patient safety through adherence to infection control protocols and implementation of fall prevention strategies.
- Assisted physicians with diagnostic procedures such as biopsies, lumbar punctures, and bronchoscopies for accurate diagnosis and treatment planning.
- Educated patients and their families on disease processes, treatment options, and self-care techniques for optimal recovery outcomes.
- Served as a preceptor to new staff members, guiding them through orientation processes and offering mentorship during their transition into the medical-surgical unit.
- Demonstrated strong critical thinking skills in assessing patients'' conditions quickly and accurately, initiating appropriate interventions when needed.
- Contributed to quality improvement initiatives aimed at enhancing nursing practice standards within the medical-surgical unit.
Education
University of Sunderland , Sunderland, UK
MBA in Healthcare Management
10.2024
University of Sheffield , Sheffield, UK
Advancing Renal Nursing Practice (Online)
12.2022
Metropolitan Medical Center College of Arts Science and Technology
Bachelor of Science in Nursing
Pamantasan ng Lunsod ng Maynila
Bachelor of Science in Biology
Skills
- Staff Scheduling using Healthroster
- Fresenius 5008, 5008s dialysis machines
- Euclid System
- Epic Systems
- Employee Performance Evaluations
- Employee Supervision, Training and mentoring
- Decision-Making
- Risk Management
- Employee Recruitment and Hiring
- Multidisciplinary team collaboration
Websites
Affiliations
- Nursing and Midwifery Council (NMC) UK
- East of England Renal Network
- Association of Nephrology Nurses UK
- Philippine Nurses Association
- Renal Nurses Association of the Philippines
Languages
English
Filipino
Awards
- Public Choice Award (Individual) Nominee, Cambridge University Hospitals Annual Awards, 2022, 2023
- Public Choice Award (Team) Nominee, Cambridge University Hospitals Annual Awards, 2022, 2023
- Team of the Year Nominee, Cambridge University Hospitals Annual Awards, 2022, 2023
Availability
See my work availability
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morning
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hours4-day work weekWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid time off401k matchSoftware
EPIC Systems
Allocate Healthroster
Euclid
Oracle
Interests
Art
Travel
Astronomy
Gardening
Culinary
History
Timeline
Renal Satellite Unit - Manager
Cambridge University Hospitals NHS FT, UK
2019.04 - Current (5 years & 5 months)
Renal Satellite Unit - Charge Nurse
Cambridge University Hospitals NHS FT, UK
2018.12 - 2019.03 (3 months)
Renal Satellite Unit - Staff Nurse
Cambridge University Hospitals NHS FT, UK
2016.07 - 2018.12 (2 years & 5 months)
Staff Nurse
MMG Hospital, Philippines
2010.04 - 2015.07 (5 years & 3 months)
University of Sunderland
MBA in Healthcare Management
University of Sheffield
Advancing Renal Nursing Practice (Online)
Metropolitan Medical Center College of Arts Science and Technology
Bachelor of Science in Nursing
Pamantasan ng Lunsod ng Maynila
Bachelor of Science in Biology
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