Irene Chiwendu Umemba
Eastbourne,East of England
Summary
I am a compassionate young lady with a commitment to enhancing the lives of individuals in need. I have proven ability to provide exceptional care, promote independence, and improve overall well-being. Skilled in fostering trust and empathy, creating safe environments for personal growth. Dedicated to collaborating within care teams to ensure a person-centred approach and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer Support Worker(maternity Ward)
Eastbourne District General Hospital(EDGH)
Eastbourne, East Sussex
03.2025 - Current
- Cultivated excellent client relationships through a supportive, friendly, and proactive approach
- Engaged in community outreach programmes, enhancing awareness of support services accessible to individuals in need.
- Monitored vital signs of mothers and newborns, promptly identifying and reporting any concerns to healthcare professionals.
- Provided effective support to families anxiously waiting in labour wards and maternity theatres.
- Performed clinical and administrative duties to assist smooth completion and accurate documentation of daily tasks.
- Communicated with patients and families, providing helpful support during and after delivery.
- Supported midwifery teams to facilitate positive experience for mother and baby.
Mental Health Support Worker
Emeksglobal services
Eastbourne, East Sussex
07.2023 - Current
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
- De-escalated violent, aggressive and threatening behaviour.
- Monitored clients' physical health, recognising the interconnection between physical and mental well-being.
- Maintained detailed records of client interactions, progress, and any incidents, ensuring compliance with legal requirements.
- Encouraged positive lifestyle changes to support mental health recovery, including physical activity and healthy eating habits.
- Supported clients in understanding and accessing community resources, increasing their independence and social integration.
- Provided crisis intervention support during emergencies, employing de-escalation techniques to ensure safety.
- Engaged in continuous professional development to stay informed of the latest best practices in mental health support.
Community Support Worker
A1 Quality Homecare LTD
Eastbourne, East Sussex
11.2022 - Current
- Administered medication according to prescribed guidelines, maintaining accurate records to comply with regulatory standards.
- Visited homes and cared for those requiring assistance with care and mobility.
- Provided emotional support and practical assistance to individuals with disabilities, enhancing their quality of life.
- Established trust and rapport with clients, serving as a reliable point of contact for concerns and queries.
- Developed personalised care plans in collaboration with healthcare professionals, tailored to each client's needs and preferences.
- Compiled detailed reports and case notes, documenting interactions and interventions for continuous care improvement.
- Assisted with financial and payment tasks when required, including paying bills and collecting shopping.
- Demonstrated confidentiality, equality and diversity policies to comply with professional practice standards and legislation.
- Participated in professional development workshops, staying abreast of best practices and emerging trends in community support work.
- Coordinated with multidisciplinary teams, contributing to holistic care approaches that addressed clients' physical, emotional, and social needs.
- Liaised with family members, offering guidance and support to strengthen family relationships and support networks.
- Conducted regular assessments and reviews of care plans, making adjustments based on client's changing needs.
- Assisted clients with personal care tasks, preserving dignity and promoting independence.
Operation Excellence / Process Control
Jumia Nigeria
Nigeria, Ikeja
11.2014 - 11.2022
- Handled complaints with composed, concise communication and effective problem-solving.
- Partnered with team members to realise target results
- Employed advanced analytical techniques to oversee process parameters, facilitating real-time adjustments and enhanced process control.
- Educated new staff on process control techniques, safety protocols, and quality standards.
- Evaluated and enhanced process control strategies to elevate product quality and consistency.
- Evaluated data from quality control tests, utilising statistical tools to enhance process control and product reliability.
- Performed regular inspections and modifications on process control systems to enhance efficiency and reduce downtime.
- Managed daily operations of the cycling store, overseeing staff performance and customer service excellence.
- Developed detailed process documentation, including standard operating procedures SOPs and training manuals for operational excellence.
Education
NVQ Level 3 - Health and Social Care
London College of Professional Studies
London, ENG2025
Foundation Degree in Science - Phlebotomy
Leads Academy
London, ENG2025
Bachelor of Science - Computer Science
Imo State University
Owerri Nigeria2014
Lond
Skills
- Client relationship management
- Community outreach
- Crisis intervention
- Medication administration
- Problem solving
- Disability support planning
- Process control
- Thoughtful communication
- Conflict resolution
- Team collaboration
- Communication effectiveness
First aid and CPR
Child and adolescent development
Self-awareness
Patient care planning
Toileting assistance
Infection Control
Behavioural Management
Mealtime support
Stress management techniques
Personal care support
Record-keeping
Diet monitoring
Basic life support
Patient assessment
Mental health awareness
Meal preparing and feeding
CPR certified
Community integration
Health and Safety regulations
De-escalation techniques
Safety and infection control
Mental health care
Alzheimer's care
Personal care assistance
Motivational support
Counselling techniques
Empathetic listening
Languages
English
Advanced
C1
Certification
- Phlebotomy
- Cannulation
- Immunization & vacination
- Challenging Behaviour
- Dementia Awareness
- Care Certificate
Interests
- Cooking
- Travelling
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Volunteer Support Worker(maternity Ward)
Eastbourne District General Hospital(EDGH)
03.2025 - Current
Mental Health Support Worker
Emeksglobal services
07.2023 - Current
Community Support Worker
A1 Quality Homecare LTD
11.2022 - Current
Operation Excellence / Process Control
Jumia Nigeria
11.2014 - 11.2022
NVQ Level 3 - Health and Social Care
London College of Professional Studies
Foundation Degree in Science - Phlebotomy
Leads Academy
Bachelor of Science - Computer Science
Imo State University
Lond