Irene Ezejiofor
Summary
Detailed and result-driven, with strong communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment while ensuring timely delivery of requests and client satisfaction. Strong PC and Microsoft Office Suite skills. Capacity to work as part of a team and to take the initiative to respond to changing situations with a high sense of ownership, urgency, and drive.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Fraud Specialist
TMS
Milton Keynes, Buckinghamshire
10.2024 - Current
- Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
- Analysed patterns in account activity and identified irregular transaction patterns using TS2 and Arcot that led to early detection and prevention of identity theft attempts.
- Detected fraudulent activities by analysing financial transactions.
- Conducted detailed investigations for identifying and preventing fraud.
- Reviewed customer accounts to spot suspicious behaviour.
- Utilised advanced software programmes such as MDES, improving efficiency in detecting fraud.
Research Analyst
SOK Group
London
04.2024 - 09.2024
- Conducted thorough industry research to support strategic decision-making.
- Presented research findings to stakeholders, aiding in strategy formulation.
- Developed reports and documents containing actionable recommendations.
- Delivered reports and presentations of findings to management.
- Banked questionnaires, polls, surveys and other data collection resources.
- Measured effectiveness of marketing programmes and strategies.
- Communicated in clear and coherent manner to all stakeholders.
Client Service Analyst
AMX By Carne
London, London
07.2022 - 10.2023
- Handled day-to-day service delivery for investors, managers, and service providers.
- Produced and maintained high-quality documentation and presentation packs, including project trackers, taking minutes, agendas, and action logs.
- Manage the team mailbox, providing timely responses to queries
- Supporting Clients with data queries.
- Liaised with both investors and fund managers to meet clients' bespoke need
- Managed, coordinated, and responded to incoming queries in accordance with servicing KPIs ensuring procedures were followed
- Worked collaboratively with different teams to ensure smooth onboarding and offboarding of clients.
- Actively participated in the testing of system enhancements.
- Maintained a positive approach to supporting key client relationships.
Intern, Fixed Income
Janus Henderson Investors
London
06.2021 - 08.2021
- Supported CPMs to coordinate operations across the Investment department, including budgets and performance monitoring
- Built an Excel model to track ESG quarterly engagements over time
- Expanded ESG engagement database by conducting rigorous research into prospective leads alongside the CPM
- Researched the impact of ESG on Agriculture and future opportunities for the industry.
- Created presentations for staff meetings to understand client survey results.
- Shadowed CPM during client meetings to broaden knowledge and learn the daily tasks.
Education
Master of Science - Engineering
Leeds Beckett University
09.2020 - 07.2021
Bachelor of Science - Engineering
Adamson University
09.2013 - 12.2020
Skills
- Proficiency in CRM systems, Python, data entry, and Microsoft Office Suite
- Strong Microsoft Excel capability
- Experience in working as part of a team
- Excellent communication and interpersonal skills to build relationships with teams, and stakeholders
- High level of attention to detail applied to all tasks – excellent organisation, and time management skills
- Experience using Salesforce to keep track of trade activity, and assigned tasks
- Efficient in a client-facing, fast-paced environment, and delivery of assigned tasks promptly
Accomplishments
- Investment Management Certificate (IMC) - Level 1
- Chartered Insurance Institute - R01, R05
- CCNA
Timeline
Fraud Specialist
TMS
10.2024 - Current
Research Analyst
SOK Group
04.2024 - 09.2024
Client Service Analyst
AMX By Carne
07.2022 - 10.2023
Intern, Fixed Income
Janus Henderson Investors
06.2021 - 08.2021
Master of Science - Engineering
Leeds Beckett University
09.2020 - 07.2021
Bachelor of Science - Engineering
Adamson University
09.2013 - 12.2020
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