Irene Ezejiofor
Summary
Dedicated professional with a background in analytical thinking and problem-solving, strong communication skills and keen attention to detail. Knowledgeable about risk assessment and data analysis, focusing on integrity and accuracy. Ready to use and develop investigative skills, critical thinking, and knowledge of fraud prevention in a Fraud specialist role.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Fraud specialist
TSYS By Global Payments
10.2024 - Current
- Conducted detailed evidence reviews and fraud risk assessments, reaching accurate case outcomes through structured analysis and data-driven decisions.
- Maintained transparent and professional communication with customers throughout the investigation process, effectively managing expectations and ensuring clarity on case status.
- Provided operational support to senior investigators and team leaders, contributing to the continuous improvement of team performance and fraud mitigation strategies.
- Participated in cross-departmental meetings, providing insights into current fraud trends and methods of prevention.
- Supported fraud prevention initiatives by staying informed on AML regulations, industry trends, and reputational risks, and integrating this knowledge into daily practices.
Research Analyst
SOK Group
London
03.2024 - 10.2025
- Conducted thorough industry research to support strategic decision-making.
- Presented research findings to stakeholders, aiding in strategy formulation.
- Developed reports and documents containing actionable recommendations.
- Delivered reports and presentations of findings to management.
- Banked questionnaires, polls, surveys and other data collection resources.
- Measured effectiveness of marketing programmes and strategies.
- Communicated in clear and coherent manner to all stakeholders.
Client Service Analyst
AMX By Carne
London, London
07.2022 - 10.2023
- Handled day-to-day service delivery for investors, managers, and service providers.
- Produced and maintained high-quality documentation and presentation packs, including project trackers, taking minutes, agendas, and action logs.
- Manage the team mailbox, providing timely responses to queries
- Supporting Clients with data queries.
- Liaised with both investors and fund managers to meet clients' bespoke need
- Managed, coordinated, and responded to incoming queries in accordance with servicing KPIs ensuring procedures were followed
- Worked collaboratively with different teams to ensure smooth onboarding and offboarding of clients.
- Actively participated in the testing of system enhancements.
- Maintained a positive approach to supporting key client relationships.
Intern, Fixed Income
Janus Henderson Investors
London
06.2021 - 08.2021
- Supported CPMs to coordinate operations across the Investment department, including budgets and performance monitoring
- Built an Excel model to track ESG quarterly engagements over time
- Expanded ESG engagement database by conducting rigorous research into prospective leads alongside the CPM
- Researched the impact of ESG on Agriculture and future opportunities for the industry.
- Created presentations for staff meetings to understand client survey results.
- Shadowed CPM during client meetings to broaden knowledge and learn the daily tasks.
Education
Master of Science - Engineering
Leeds Beckett University
09.2020 - 07.2021
Bachelor of Science - Engineering
Adamson University
09.2013 - 12.2020
Skills
- Proficiency in CRM systems, Python, data entry, and Microsoft Office Suite
- Strong Microsoft Excel capability
- Experience in working as part of a team
- Excellent communication and interpersonal skills to build relationships with teams, and stakeholders
- High level of attention to detail applied to all tasks – excellent organisation, and time management skills
- Experience using Salesforce to keep track of activity, and assigned tasks
- Efficient in a client-facing, fast-paced environment, and delivery of assigned tasks promptly
- Fraud Investigation
- APP Fraud
Accomplishments
- Investment Management Certificate (IMC) - Level 1
- Chartered Insurance Institute - R01, R05
- CCNA
Custom
Personal Information
Timeline
Fraud specialist
TSYS By Global Payments
10.2024 - Current
Research Analyst
SOK Group
03.2024 - 10.2025
Client Service Analyst
AMX By Carne
07.2022 - 10.2023
Intern, Fixed Income
Janus Henderson Investors
06.2021 - 08.2021
Master of Science - Engineering
Leeds Beckett University
09.2020 - 07.2021
Bachelor of Science - Engineering
Adamson University
09.2013 - 12.2020
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