- I love reading as it helps me unwind and learn new things I also believe in balancing work and personal life to stay motivated, focused, and maintain overall well-being
Irem Hussain
Birmingham
Summary
Dedicated and compassionate Healthcare Support Worker with strong interpersonal, organizational, and problem-solving skills developed through experience in hospital settings. Proven ability to communicate effectively within multidisciplinary teams, manage multiple responsibilities, and maintain professionalism under pressure. Enthusiastic about engineering and technology, with prior experience in STEM projects during sixth form.. Eager to transition into a career in engineering, bringing a strong work ethic, adaptability, and a passion for learning. Ready to apply my teamwork, problem-solving, and organizational skills to a rewarding engineering role..
Overview
5
5
years of professional experience
Work History
Healthcare Support Worker
Birmingham Children's Hospital
Birmingham
11.2023 - Current
- Assisted healthcare professionals in daily theatre activities.
Communicated with multidisciplinary teams to ensure effective patient care.
Maintained professionalism and contributed to a supportive healthcare environment. - Assist patients in identifying needs and providing support through effective problem-solving techniques.
Utilise organisational skills to manage time and document information accurately.
Handle multiple responsibilities efficiently to ensure smooth operations. - Support emotional and physical demands of the role to reduce risk of burnout.
Commit to maintaining healthy work-life balance for optimal performance.
Recognise importance of safeguarding vulnerable individuals effectively.
Front End Assistant
Costco
Birmingham
08.2023 - 11.2023
- Assisted customers in finding products and addressing queries promptly.
- Maintained cleanliness and organisation of front end areas to ensure safety.
- Collaborated with team members to effectively restock shelves and displays.
- Trained new staff on front end procedures and customer service standards.
- Resolved customer issues by listening to concerns and providing suitable solutions.
- Monitored queue lengths and assisted in managing customer flow efficiently.
- Helped customers locate products while offering recommendations based on specific needs.
- Kept shelves neat, clean, and organised through effective visual merchandising.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
Retail Worker
Clive Mark Schoolwear
Birmingham
07.2021 - 09.2021
- Assisted customers in making informed product choices and resolved queries effectively.
- Organised stockroom to enhance inventory management efficiency.
- Conducted stock checks to guarantee optimal product availability.
- Resolved customer complaints with professionalism to enhance overall satisfaction.
- Collaborated with team members to achieve sales targets and enhance overall performance.
- Cultivated warm customer interactions to enhance overall shopping experiences.
- Maintained shelves through strategic merchandising to enhance product visibility.
- Ensured maintenance of a safe shopping environment by strictly adhering to health and safety guidelines.
Education
NVQ Level 2 - Healthcare
Sandwell College
Sandwell01-2025
A-Levels - A Levels
Swnashurst Sixth Form
Bimringham 01-2023
GCSEs - GSCE'S
Swanshurst School
Birmingham 01-2021
Skills
- Safety compliance
- Basic life support
- Manual handling
- Team collaboration
- Time management
- Problem solving
- Emotional resilience
- Infection prevention and control
Interests
Accomplishments
- Strong communication and interpersonal skills, enabling effective collaboration with colleagues and patient.
- Ability to thrive in fast-paced environments and adapt to changing priorities
- Strong attention to detail and organizational skills, ensuring accurate delivery of care
Advanced from student to retail assistant to theatre support worker due to strong work ethic, adaptability & passion for learning. Key skills include:
Timeline
Healthcare Support Worker
Birmingham Children's Hospital
11.2023 - Current
Front End Assistant
Costco
08.2023 - 11.2023
Retail Worker
Clive Mark Schoolwear
07.2021 - 09.2021
NVQ Level 2 - Healthcare
Sandwell College
A-Levels - A Levels
Swnashurst Sixth Form
GCSEs - GSCE'S
Swanshurst School