Iqra Shafqat
Birmingham,West Midlands
Summary
Dedicated professional with extensive expertise in customer service, multitasking, and workflow planning. Demonstrates exceptional skills in care management, child protection and safeguarding, and childcare. Adept at behaviour management, emotional support and companionship, and health and safety compliance. Committed to training and development with a focus on enhancing child safeguarding practices.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Administrative officer
Civil Service
Birmingham, United Kingdom
2024.03 - 2025.03
- My responsibilities working in administration is to make sure everything's up to date with the work we get provided with, this is done by checking the dates and stamping correctly and labeling where the letters need to go e.g unidentified, Sirius exemptions etc
- Maintained orderly files with updated, easily accessible information for staff
Administrative assistant
protocol consultancy services
Birmingham, United Kingdom
2023.01 - 2023.04
- Handled incoming calls for staff, answering questions, directing calls and documenting messages
- Kept and maintained accurate filing system for preservation of office information
- Supported staff with administrative needs for photocopying, faxing and filing
- Provided printing, photocopying scanning support to colleagues
- Examined, scanned and input documents in software system
Nursery practitioner
smart kids
Birmingham, United Kingdom
2021.10 - 2022.06
- Developed trusting relationships with children, parents and staff
- Safeguarded children appropriately to meet legal requirements
- Oversaw key group of children and kept detailed progress observations
- Promoted emotional and social development of children, encouraging learning through play and sensory activities
- Adapted to new situations and learned new skills quickly
- Showed initiative and willingness to take on new challenges
- Managed time effectively to meet deadlines
Education
GCSEs - Maths, English, Science
Washwood Heath Academy
Birmingham, BIR 2016.09 - 2021.05
GCSEs - Health and social care
Washwood Heath Academy
Birmingham, BIR 2020.09 - 2021.04
Skills
- Customer Service
- Multitasking
- Workflow planning
- Care management
- Patience
- Child protection and safeguarding
- Childcare
- Behavior management
- Emotional support and companionship
- Child safeguarding
- Training and Development
- Health and Safety Compliance
Custom
- Art and crafts
- Basketball
- Cooking
Timeline
Administrative officer
Civil Service
2024.03 - 2025.03
Administrative assistant
protocol consultancy services
2023.01 - 2023.04
Nursery practitioner
smart kids
2021.10 - 2022.06
GCSEs - Health and social care
Washwood Heath Academy
2020.09 - 2021.04
GCSEs - Maths, English, Science
Washwood Heath Academy
2016.09 - 2021.05