Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Iqra Shafqat

Birmingham,West Midlands

Summary

Dedicated professional with extensive expertise in customer service, multitasking, and workflow planning. Demonstrates exceptional skills in care management, child protection and safeguarding, and childcare. Adept at behaviour management, emotional support and companionship, and health and safety compliance. Committed to training and development with a focus on enhancing child safeguarding practices.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Administrative officer

Civil Service
Birmingham, United Kingdom
03.2024 - 03.2025
  • My responsibilities working in administration is to make sure everything's up to date with the work we get provided with, this is done by checking the dates and stamping correctly and labeling where the letters need to go e.g unidentified, Sirius exemptions etc
  • Maintained orderly files with updated, easily accessible information for staff

Administrative assistant

protocol consultancy services
Birmingham, United Kingdom
01.2023 - 04.2023
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages
  • Kept and maintained accurate filing system for preservation of office information
  • Supported staff with administrative needs for photocopying, faxing and filing
  • Provided printing, photocopying scanning support to colleagues
  • Examined, scanned and input documents in software system

Nursery practitioner

smart kids
Birmingham, United Kingdom
10.2021 - 06.2022
  • Developed trusting relationships with children, parents and staff
  • Safeguarded children appropriately to meet legal requirements
  • Oversaw key group of children and kept detailed progress observations
  • Promoted emotional and social development of children, encouraging learning through play and sensory activities
  • Adapted to new situations and learned new skills quickly
  • Showed initiative and willingness to take on new challenges
  • Managed time effectively to meet deadlines

Education

GCSEs - Maths, English, Science

Washwood Heath Academy
Birmingham, BIR
09.2016 - 05.2021

GCSEs - Health and social care

Washwood Heath Academy
Birmingham, BIR
09.2020 - 04.2021

Skills

  • Customer Service
  • Multitasking
  • Workflow planning
  • Care management
  • Patience
  • Child protection and safeguarding
  • Childcare
  • Behavior management
  • Emotional support and companionship
  • Child safeguarding
  • Training and Development
  • Health and Safety Compliance

Custom

  • Art and crafts
  • Basketball
  • Cooking

Timeline

Administrative officer

Civil Service
03.2024 - 03.2025

Administrative assistant

protocol consultancy services
01.2023 - 04.2023

Nursery practitioner

smart kids
10.2021 - 06.2022

GCSEs - Health and social care

Washwood Heath Academy
09.2020 - 04.2021

GCSEs - Maths, English, Science

Washwood Heath Academy
09.2016 - 05.2021

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Iqra Shafqat