IQRA MAAN
Harrow
Time ripens all things; no man is born wise.
Miguel de Cervantes
Summary
Dedicated team player, proactive and hands-on in task completion. Secures team success through hard work, attention to detail and excellent organization. Hardworking individual committed to patient care and natural talent for communication. Eager to learn and grow while positively impacting patient outcomes and satisfaction. Demonstrates natural gift for prioritising needs and optimising schedules.
Overview
6
6
years of professional experience
Work History
PCN CARE COORDINATOR
The Confederation Hillingdon-North Connect PCN-Eastbury Surgery
London
01.2023 - Current
- Experienced working in GP setup
- Adhered to health and safety requirements in all aspects of care.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Completed Targets
- Assisting with ensuring patients participate in local or national screening programmes
- Exceptional customer service support and public interaction skills
- Can-do attitude with proactive approach to problem-solving
Strong ability to work both autonomously and collaboratively as part of team - EMIS and eRS System Knowledge
- Managed digital and manual filing systems.
- Offered advice on additional services to best meet patient needs.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Protected patient rights through continued discretion and confidentiality.
- Confirmed patients had proper documentation and sign-in sheets.
Administrator Receptionist
Millway Medical Practice
Mill Hill , Barnet
11.2021 - 11.2022
- Welcomed patients with warmth and kindness, ensuring smooth booking and checking in processes.
- Scheduled patient appointments using EMIS booking system, providing additional service.
- Maintained timely check-in services.
- Responded calmly and compassionately in emergency situations, seeking best-possible resolution
- Maintained reception area stock of important forms and brochures.
- Enhanced office productivity by handling 50+ callers per day and booked according to urgency of medical issue.
- Updated patient records for continued compliance with policies.
- Completed start and end of day procedures for busy GP practice.
- Protected patient rights through continued discretion and confidentiality.
- Printed test results and resolved issues regarding NHS app.
- Scanned and managed EDTS on DOCMAN.
- Hitting key targets for the day
Dental Office Receptionist
Isleworth
Hounslow
09.2021 - 11.2021
- Performed patient recalls and appointment reminders through SOE to reduce no-shows
- Supported Practice Manager and clinical team members with smooth running of practice through
- Scheduled and amended appointments for 15 patients per day
- Effective follow up of patient appointment missed
- Hitting key targets for day
- Devised customer questionnaire for feedback
Receptionist
Maan Optical Ltd
Harrow
11.2020 - 04.2021
- Scheduled office meetings and client appointments for team of professional
- Scanned, photocopied and filed documentation, utilizing meticulous attention to detail to reduce errors
- Utilized Microsoft Office and devised forms using Microsoft forms for generic feedback.
Teacher of Science
Allied School
Multan, Pakistan
08.2017 - 02.2018
- Maximized student engagement by selecting and using variety of effective learning sources and equipment, such as online quizzes, Google Classroom,Microsoft Teams and Microsoft Forms for quizzes
- Utilized expert classroom management to maintain well-structured, smooth-running lessons in line with student development objectives
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations
- SKILLS, Customer service and communication skills
- Working in busy environment
- Time management
- Problem-solving and initiative
- Responsibility
- Fast Learner
- Verbal and Written Communication
- Microsoft office
- Data Entry
Education
Master of Science - Biotechnology
12.2017
Coursework Completed: Genetics and Biochemistry
Bachelor of Science - Botany,Zoology, Chemistry
08.2015
Member of City College Literary Society Member of Editorial Club
Biology
2012
Continuing education in Biology Member of College's book Club
- Focus on Biology
Matriculation -
2009
- Member of Literary Society/Science
Skills
- MS Office
- Telephone etiquette
- EMIS
- Fast typing speed
- Data entry
- Reporting and documentation
- Verbal and written communication
- Excellent customer care
- Patient discretion
- First Aid Training
- Fire Marshal Training
- Multilingual
Timeline
PCN CARE COORDINATOR - The Confederation Hillingdon-North Connect PCN-Eastbury Surgery
01.2023 - Current
Administrator Receptionist - Millway Medical Practice
11.2021 - 11.2022
Dental Office Receptionist - Isleworth
09.2021 - 11.2021
Receptionist - Maan Optical Ltd
11.2020 - 04.2021
Teacher of Science - Allied School
08.2017 - 02.2018
University of Veterinary and Animal Science - Master of Science, Biotechnology
City College - Bachelor of Science, Botany,Zoology, Chemistry
Punjab College - , Biology
The Public Higher Secondary School - Matriculation,
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