Simran Rai
Windsor
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
8
8
years of professional experience
Work history
Head of Operations
The Confederation Hillingdon
Hillingdon, Middlesex
08.2020 - Current
- Provide effective and visible leadership, direction and motivation as required to ensure that clinical and non-clinical operations meet planned targets, productivity standards, quality and risk requirements and patient satisfaction goals.
- Identify and deliver mitigation plans as required.
- Working closely with the clinical operations director and operations team, monitor, track delivery and performance of all service contracts, support rapid problem solving, identify learning, continuous improvement and ensure alignment of priorities with departmental objectives.
- To ensure that all Operational staff are skilled and competent to undertake the roles expected enabling the Organisation to provide a high quality, value for money patient care.
- Together with the senior operations team and service manager, lead on the mobilisation of new services, ensuring appropriate staffing resource/ premises and supplies to deliver the agreed service specification and key performance indicators.
- Working closely with the operations team and senior operations team, lead and develop existing and new operational contractual performance reporting requirements which meet the needs of the business and our patients and other key stakeholders.
- ·Ensure that the organisation complies with all statutory and regulatory compliance and significantly contributes toward the CQC readiness programme in conjunction with the governance team.
- ·Compassionate leadership skills, displaying excellent interpersonal skills, which ensure I am able to empower and lead teams to deliver high quality patient care.
- · Communicate with operational team to ensure clinical and non-clinical team members are supported to work together, with systems, to yield high results.
Clinical Business Manager
Merton GP Federation
Merton, Surrey
09.2018 - 08.2020
- Working as part of a dynamic multi-disciplinary team with operational
responsibility on the development of the company/ - Formation of the new Primary Care Networks (PCNs) within the Merton borough to enable collaborative working between all stakeholders
- Progressing business opportunities through business case development, procurement/tender submissions and partnership relationships building
- Management on a day-to-day of services and running of the office,
deputizing for the CEO and completing tasks handed over. - Performance management of services, KPI, data analysis and highlight reports regularly completed to be provided to our stakeholders and board.
- Developed performance management dashboards for all services and even shared with another neighbouring borough.
- Led on projects involving the new evolving digital approaches of treating patients.
- Ownership of corporate documents, maintaining them and being the point of contact.
- Working closely with the medical director to ensure services are safe and effective, lead on ensuring audits are completed and sit on the panel for the recruitment of clinicians.
- Building strong relationships with key stakeholders including practice managers, pharmacists, commissioners, patients, GPs, Nurses etc.
- Attending, chairing and leading on agenda items at monthly Board /
Project meetings, GP locality and practice managers forums – overseeing the preparation and ensuring delivery on action items and reporting back to all core partners - Leading on the development of system interoperability of primary care IT systems such as Emis & Vision, and ensuring that information governance rules with regards to data sharing are adhered to between all key partners -
practices / LMC / Commissioners - Representing the federation at external meetings with practices,
commissioning executives, other GP federations and Patient & Public Involvement Groups - Managing external relationships with banks, insurers, solicitors,
accountants, providers, NHS England, 3rd party sector, other federations and CCG representatives - Close working with other provider organizations on various initiatives
Urgent Care Manager
Greenbrook Healthcare
Hayes, Middlesex
04.2016 - 04.2017
- Managing the day to day running of the urgent care centre –clinicians and non-clinicians
- Liaising with other neighbouring UCC and emergency
departments to ensure patients are seen effectively and
efficiently. - Handling incidents, complaints and concerns.
- Working with clinical director to ensure services are safe.
- Ensuring operationally the service is at capacity to run a safe
effective service. - Identifying any areas of improvement and creating a plan of
action to mitigate any concerns in the future. - Building relationships with stakeholders, local community
and other professional bodies. - Mobilising new processes start to execution.
- Line managing non-clinicians, completing appraisals and
regular 121s. - Conducting HR exercises when required.
- Ensuring compliancy across the workforce meets company’s
policy. - Creating a KPI dashboard to help performance monitor.
Education
Master of Science - Healthcare Research Methods
Queen Mary University of London
LondonBachelor of Science - Biomedical Science
University of Buckingham
BuckinghamSkills
- Operational planning
- Change management
- Strategic decision making
- Conflict management
- Workflow optimisation
- Process improvement strategies
- Communication improvements
- High-pressure environments
- Relationship building
- Personable
- Multi-site operations
- Maintenance planning
Timeline
Head of Operations
The Confederation Hillingdon
08.2020 - Current
Clinical Business Manager
Merton GP Federation
09.2018 - 08.2020
Urgent Care Manager
Greenbrook Healthcare
04.2016 - 04.2017
Master of Science - Healthcare Research Methods
Queen Mary University of London
Bachelor of Science - Biomedical Science
University of Buckingham
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