Iqra Ghazanfar

As a Financial Services Advisor in a credit company, I assist customers in understanding and selecting appropriate credit products, including personal loans, credit cards, and financing solutions. I assess customers’ financial circumstances and creditworthiness, provide guidance on borrowing options, explain terms and conditions, and help customers make informed financial decisions. I ensure compliance with company policies and regulatory requirements, process applications accurately, resolve customer inquiries, and maintain strong client relationships while working to achieve the target. My role also involves monitoring accounts, supporting customers with repayment solutions, supporting customers when they are in financial difficulties, and delivering excellent customer service throughout the credit lifecycle. Managed customer communications through email, live chat, and inbound/outbound calls, ensuring timely resolution of inquiries while maintaining accurate records and updating internal systems.

Accurately picked and packed customer orders in a fast-paced warehouse environment, ensuring high levels of accuracy and efficiency. Used handheld scanners to locate and verify inventory, conducted quality and quantity checks, and prepared shipments for dispatch according to company standards. Maintained a clean, organised, and safe working area while consistently meeting productivity targets and delivery deadlines. Demonstrated strong attention to detail, adherence to health and safety procedures, and commitment to customer satisfaction. Additionally, provided training and guidance to new team members on picking, packing, and warehouse processes.

Demonstrated commitment through diligent work ethic and positive attitude in all tasks.

I am friendly, approachable, polite, and supportive, which allows me to work well both independently and as part of a team. Strong strong organisational and time-management skills, enabling me to prioritise tasks effectively, meet deadlines consistently, and manage multiple responsibilities simultaneously.

Remove personal pronoun also have an excellent attendance and punctuality record, demonstrating my reliability and commitment in the workplace.