Years of working
Ebony Rimmer
Liverpool,Merseyside
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results. Polite and professional advisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
Work History
Customer Advisor
Santander
Liverpool, Merseyside
12.2018 - Current
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
Customer Advisor
Spring City
Liverpool, Merseyside
09.2016 - 11.2018
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Contacted outside providers on behalf of customers to help solve problems.
Education
Nvq - Customer Service
Sysco
Liverpool 09.2016 - 09.2017
GCSE - Child Development
Litherland High School
Liverpool 09.2011 - 06.2016
GCSE - Leisure And Tourism
Litherland High School
Liverpool 09.2011 - 06.2016
GCSE - Business Admin
Litherland High School
Liverpool 09.2011 - 06.2016
GCSE - Mathematics
Litherland High School
Liverpool 09.2011 - 06.2016
GCSE - English
Litherland High School
Liverpool 09.2011 - 06.2016
Skills
Data entry skills
Customer assistance
Customer interaction
Answering customer questions
Call center customer service
Customer understanding
Customer services
Customer service and engagement
Educating customers
Effective customer service
Teambuilding
Administrative support
Office administration
Scheduling
Timeline
Customer Advisor
Santander
12.2018 - Current
Customer Advisor
Spring City
09.2016 - 11.2018
Nvq - Customer Service
Sysco
09.2016 - 09.2017
GCSE - Child Development
Litherland High School
09.2011 - 06.2016
GCSE - Leisure And Tourism
Litherland High School
09.2011 - 06.2016
GCSE - Business Admin
Litherland High School
09.2011 - 06.2016
GCSE - Mathematics
Litherland High School
09.2011 - 06.2016
GCSE - English
Litherland High School
09.2011 - 06.2016