Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Rimmer

Liverpool,Merseyside

Summary

Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results. Polite and professional advisor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6

Years of working

Work History

Customer Advisor

Santander
Liverpool, Merseyside
12.2018 - Current
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.

Customer Advisor

Spring City
Liverpool, Merseyside
09.2016 - 11.2018
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Contacted outside providers on behalf of customers to help solve problems.

Education

Nvq - Customer Service

Sysco
Liverpool
09.2016 - 09.2017

GCSE - Child Development

Litherland High School
Liverpool
09.2011 - 06.2016

GCSE - Leisure And Tourism

Litherland High School
Liverpool
09.2011 - 06.2016

GCSE - Business Admin

Litherland High School
Liverpool
09.2011 - 06.2016

GCSE - Mathematics

Litherland High School
Liverpool
09.2011 - 06.2016

GCSE - English

Litherland High School
Liverpool
09.2011 - 06.2016

Skills

Data entry skills

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Timeline

Customer Advisor

Santander
12.2018 - Current

Customer Advisor

Spring City
09.2016 - 11.2018

Nvq - Customer Service

Sysco
09.2016 - 09.2017

GCSE - Child Development

Litherland High School
09.2011 - 06.2016

GCSE - Leisure And Tourism

Litherland High School
09.2011 - 06.2016

GCSE - Business Admin

Litherland High School
09.2011 - 06.2016

GCSE - Mathematics

Litherland High School
09.2011 - 06.2016

GCSE - English

Litherland High School
09.2011 - 06.2016
Ebony Rimmer