Ipsita Guru

Client : Aviva Insurance

Summary : Responsible for E2E Programme Test Management for key programs, Supporting Managed Test Service Delivery for Multiple Portfolios, Team Management (25+), Test Service Demand Management, Resource Planning, Escalations/Issue Management, Customer Relationship Management, Test KPI/SLAs management, support Project and Programme Managers for Business Development.

• Defined Test Delivery & Governance processes for Aviva projects, test offerings, communications/educating team, building & training dedicated testing team, with test tools implementations.
• Successful E2E Integration, Testing & Quality Management and customer/ops handover for Aviva Network Transformation and Cloud migration programs.
• Supported teams for multiple successful projects: Aviva N/W Transformation for Contact Centre from Vodafone to Five9, DC Builds & Cloud Migrations, Oracle & AWS (600+) applications migration from on-premise to cloud.
• £3m + new business for TCS from life, cyber security, group functions & technology platform business areas , improved service margins with 100% CSAT & SLA/KPIs compliance.
• Implemented and enhanced TCS test service model along with test service delivery managers for Aviva by introducing Test Quality Gates and successfully implementing test governance, risk management & escalation process.
• Successfully build GIO test delivery team (25+) for Aviva for managing multiple strategic programs.
  
  

Client : Aviva Insurance

Project : Project 18 Program

Summary :
Aviva P18 - Secure Networks project is to implement Vodafone Cloud Broker Service, a resilient cloud based infrastructure solution between Aviva core SDWAN network and it's Cloud Service Providers(CSP’s) in a Carrier Neutral Facility via Equinix. In P18 new primary and DR data centres were built and delivered to prove the resilient infrastructure connectivity from Aviva core ( on-premise network ) to Five9 Contact Centre, Azure, Office365 and Oracle Cloud ( EBS & Pricing ).

Roles & Responsibilities :

• Test Advisory & Consulting
• Test StrategyTest Planning, Execution & Reporting
• Defect Management
• Azure, Oracle cloud migration
• Contact Centre migration
• Network & Cyber Security Testing
• Senior Stakeholder Engagement & Management
• 3rd Party Stakeholder Engagement & Management
• Cross-functional Team Leadership
• Test Estimation & Governance
• Risk Analysis, Assessment & Management
• Experience in project plan, runbook, change impact analysis artifacts preparation.

Technical Skills : Exploratory and network testing (Firewall, DNS & proxy validations), JIRA, Data Centre, Contact Centre applications and On-premise apps to Cloud migration, Algosec, Bluecoat Proxy Product Knowledge, Microsoft Project Plan (MSP), MS Excel, MS Word.

Client : Aviva Insurance
Project : Office 365 Programme
Summary :
Simplify Ofice365 was one of the critical infrastructure program to enable modern digital workplace in Aviva. It replaced Skype for business to Microsoft Teams which was launched globally. 35000+ active users were migrated by creating 2000+ teams across Aviva. In addition to teams other O365 products like Yammer a better communication, engagement and building social communities platform, Microsoft To-Do, Sway and Forms for desktop and mobile users.

Roles & Responsibilities :

• Senior Stakeholder Engagement & Management
• 3rd Party Stakeholder Engagement & Management
• Test Estimation & Governance
• Risk Analysis, Assessment & Management
• Teamwork and Collaboration
• Agile Ways Of Working
• Test Strategy
• Test Planning, Execution & Reporting
• Defect Management
• User migration from Skype for Business to Microsoft Teams
• Office365 products implements for Aviva 35K+ users.
• Citrix platform upgrade for 10K+ users.
• O365 applications, network & Security (Data Loss Prevention) testing for desktop and android and IOS mobile users.
• Teams implementation for Aviva meeting room devices across globe to enable teams meetings and video conferencing.
  

Technical Skills : Classic to modern sharepoint migration, citrix upgrade, O365 applications ( Desktop & Mobile testing, - Teams, To-Do, Sway, Forms, Stream, Microsoft Professional Project ), JIRA, O365 Management Centre, Office365 Groups Portal, O365 Express route, Bluecoat Proxy Product Knowledge.

Client : Aviva Insurance

Project : Aviva Guidewire – Policy Center

Summary :Guidewire Policy Center is a web-based underwriting and policy administration system designed for commercial line carriers in the property and casualty insurance (P&C) industry. In Policy Center Underwriters can submit applications, renew policies, and manage policy changes. The policy center is integrated with multiple downstream Systems such as Claim center, Agency Master, Contact Manager, Content Manager, Hawkeye and Finance.

Roles & Responsibilities :

• Reviewed project specification documentation to create appropriate testing methodologies.
• Responsible for building end-to-end QA strategy for Guidewire
• Developed comprehensive test plans and workforce breakdown structures for complete systems.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by Client.
• Drive completeness and appropriateness of automated and manual testing for commercial line Application with story creation, requirement gathering and analysis.
• Created accurate and successful test scripts to manage automated testing of certain products and features.
• Conducted functional, regression test execution of scripts\story, reporting status in daily scrum meeting with scrum team, etc.
• Documented diagnostic findings in reports to inform stakeholders for product performance.
• Worked with supervisors to improve testing capabilities.

Technical Skills : Guidewire Policy Centre, Claims, ACTs tool, Java, SQL, Jira, SOAP UI.

Client : Vodafone UK

Project : Vodafone IPVPN E2E Testing

Summary :Vodafone IP VPN is a private MPLS-based WAN service enabled to converge wide area communications onto a single secure, resilient and future-proof IP VPN with coverage in over 150 countries via fast and seamless data network that fully supports global communications strategy.
In One Portal programme of Vodafone , self-service capability delivered will allow Customers and Vodafone Internal users to have a consistent experience in terms of order, change of service request, viewing existing service with transparent view of service management and support capabilities.
As a result of this new enhancement Vodafone customers and internal users can view E-bills and Operational performance reports using Single Sign On functionality. Benefits from this new portal is reduction in incident rejection, efforts for agents in Remedy system and provide better Customer experience.

Roles & Responsibilities :

• Project Stakeholder management.
• Test effort estimation.
• Participate in design and requirement gathering workshops
• Test data setup and validation for integration testing for positive and negative scenarios.
• Order Capturing in Salesforce, order provisioning, circuit writing in Cramer tool, test scenarios execution and reporting.
• System Integration testing with Operational Readiness Test (ORT) and User Acceptance Test (UAT) users.
• Conduct 3 Amigos sessions with Business analyst and developers.
• Extending support to upstream and downstream application teams for fastrack defect resolution.
• Formulate test execution plan, test case development & execution and publishing test results.
• Implemented robust test reporting process.
  Test governance & process documentation for audit and service fundamentals.
• Risk analysis and management.
• Mentoring test team size providing knowledge transfer sessions and training to new joiners.

Technical Skills : Clarify OMSE, Clarify CRM, Amdocs Ordering System, Amdocs CRM, Salesforce Order Portal, Cramer, BMC Remedy, Self Service Portal-Vodafone(One Portal), SDLC process, Bugzilla.

Client : British Telecom ( BT )

Project : Andes iVserve- IVVT Testing

Summary :

British Telecom one of the world's leading telecom providers of communication solutions and it operates in more then 170+ countries. As part of Andes AD iVserve Project via network activation and provisioning system delivered VPN connection to BT Customers through 3 major iVserve component (Oracle OMS (Order Management System), ASAP (Activation Service and Provisioning) and Objectel (Inventory Data Management System), it was the last layer component into the OSS stack that interacts directly with the Network Elements (Router).

Roles & Responsibilities :

• Telecom domain knowledge gathering on BT IVserve applications for different media access.
• Application discovery and understanding on application from PID and HLD documents.
• Participate in requirement analysis
• Test case design, execution and report.
• Maintaining defect log and traceability matrix.

Technical Skills : Siebel , HP QC