Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Iona Hopkins

Bideford,Devon

Summary

A reliable, service-orientated and adaptable student with a background in both retail and hospitality. I excel in handling customer queries, maintaining a clean and attractive space, and adapting to new tasks.

Overview

2
2
years of professional experience

Work History

Retail worker

Instant Images Embroidery
Great Torrington, Devon
05.2023 - 09.2024
  • Received phone calls, where I assisted customers with queries, transactions and orders.
  • Delivered and answered emails, where I responded to queries, notified customers of items that were ready for collection and informed customers of any issues regarding their orders.
  • Packaged items and orders in an attractive and efficient manner.
  • Operated a hot-press machine, where I printed vinyl fabric onto garments.
  • Maintained a key-holder position, opening and closing the store when needed.
  • .Assisted customers with product selection.
  • Maintained clean and organised store shelves for a pleasant shopping environment.
  • Handled returns or exchanges professionally.
  • Demonstrated a strong knowledge of products by answering customer queries effectively.
  • Received deliveries, and stocked goods on shelves efficiently for easy accessibility.
  • Managed inventory levels effectively.

Ice cream server

HB Lesuire
Westward Ho!, Devon
04.2022 - 08.2023
  • Handled cash transactions for smooth customer service experience.
  • Adhered to food safety regulations with meticulous cleaning routines.
  • Managed stock levels efficiently, avoiding shortages during rush hours.
  • Assisted in other stands when needed during busy periods.
  • Administered checks to avoid overstocking or under-stocking issues.
  • Provided excellent customer service by addressing queries politely and promptly.

Education

Bachelor of Arts - Game Design

Falmouth University
Falmouth
09.2024 -

UAL Extended Diploma - Media Production and Technology

Petroc
Barnstaple, Devon
09.2022 - 06.2024

Skills

  • Payment Processing
  • Store maintenance
  • Stocking shelves
  • Store opening and closing duties
  • Product display setup
  • Product knowledge
  • Customer engagement
  • Taking and recalling orders
  • Resolving customer dissatisfaction

Affiliations

  • During my free time I enjoy wild swims, hiking around the beautiful Devonshire and Cornish countryside, and indulging in various knitting projects.

Timeline

Bachelor of Arts - Game Design

Falmouth University
09.2024 -

Retail worker

Instant Images Embroidery
05.2023 - 09.2024

UAL Extended Diploma - Media Production and Technology

Petroc
09.2022 - 06.2024

Ice cream server

HB Lesuire
04.2022 - 08.2023

Similar Profiles

CREATE PROFILE
Iona Hopkins