Iona Hopkins
Bideford,Devon
Summary
A reliable, service-orientated and adaptable student with a background in both retail and hospitality. I excel in handling customer queries, maintaining a clean and attractive space, and adapting to new tasks.
Overview
2
2
years of professional experience
Work history
Retail worker
Instant Images Embroidery
Great Torrington, Devon
2023.05 - 2024.09
- Received phone calls, where I assisted customers with queries, transactions and orders.
- Delivered and answered emails, where I responded to queries, notified customers of items that were ready for collection and informed customers of any issues regarding their orders.
- Packaged items and orders in an attractive and efficient manner.
- Operated a hot-press machine, where I printed vinyl fabric onto garments.
- Maintained a key-holder position, opening and closing the store when needed.
- .Assisted customers with product selection.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Handled returns or exchanges professionally.
- Demonstrated a strong knowledge of products by answering customer queries effectively.
- Received deliveries, and stocked goods on shelves efficiently for easy accessibility.
- Managed inventory levels effectively.
Ice cream server
HB Lesuire
Westward Ho!, Devon
2022.04 - 2023.08
- Handled cash transactions for smooth customer service experience.
- Adhered to food safety regulations with meticulous cleaning routines.
- Managed stock levels efficiently, avoiding shortages during rush hours.
- Assisted in other stands when needed during busy periods.
- Administered checks to avoid overstocking or under-stocking issues.
- Provided excellent customer service by addressing queries politely and promptly.
Education
Bachelor of Arts - Game Design
Falmouth University
Falmouth 2024.09 -
UAL Extended Diploma - Media Production and Technology
Petroc
Barnstaple, Devon 2022.09 - 2024.06
Skills
- Payment Processing
- Store maintenance
- Stocking shelves
- Store opening and closing duties
- Product display setup
- Product knowledge
- Customer engagement
- Taking and recalling orders
- Resolving customer dissatisfaction
Affiliations
- During my free time I enjoy wild swims, hiking around the beautiful Devonshire and Cornish countryside, and indulging in various knitting projects.
Timeline
Bachelor of Arts - Game Design
Falmouth University
2024.09 -
Retail worker
Instant Images Embroidery
2023.05 - 2024.09
UAL Extended Diploma - Media Production and Technology
Petroc
2022.09 - 2024.06
Ice cream server
HB Lesuire
2022.04 - 2023.08