Summary
Overview
Work history
Education
Skills
Timeline
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Ion Ghilan

Twickenham,Richmond upon Thames

Summary

A committed, proactive, and enthusiastic person with a laid-back and outgoing charm. For many years, I worked in a customer service setting where I developed my abilities in interacting with clients and customers to a high quality. One of my primary assets is my capacity to concentrate on specific demands and implement the optimal approach. I work well under pressure, remining calm and consistent, quick to pick up new information, and constantly modify my abilities to handle tough situations.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Duty Security Manager

Mitie Security
London, Westfield Shopping Centre
02.2023 - Current
  • Directed daily security operations to achieve maximum team effort, client's needs and guest's wellbeing.
  • Responding and managing incidents across the Centre, fallowing escalation procedure to the Senior Management.
  • Leasing and assisting other departments, aiming quick and safe solutions.
  • Identifying and eliminating potential risks on a day-to-day operation.
  • Leading by example, motivating and training the Security team, reinsuring high standers in accordance with company's policy and SOP's.

Incident Manager/Mall Security Supervisor

Mitie Security
London, Westfield Shopping Centre
11.2021 - 01.2023
  • Managing all incidents across the shopping centre and providing support to all departments.
  • Providing daily briefing to the team on potential threats and our procedures dealing with them safely.
  • Upholding standards and promoting wellness at work.


Mall Security Officer

Mitie Security
London, Westfield Shopping Centre
03.2018 - 11.2021
  • Enforcing crime and emergency prevention operations, including fire safety, patrolling the premises to identify potential threats.
  • Developed and maintain a relationship with local enforcement agencies, to support the prevention of crime.
  • Record and report the incidents, using data services.


Supervisor

Mr Pretzels
London
06.2016 - 03.2018
  • Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
  • Investigated and resolved customer complaints in a timely and empathetic manner.
  • Support management and problem-solving, lead the team to achieve the targets.


Cadastral Engineer

Land Relations Agency and Cadastre
Călărași, Republic of Moldova
04.2015 - 05.2016
  • Works for the evaluation and inventory of the real estate, the collection of the data from the land and their processing.
  • Elaboration/Analysis of the geometric plan, correction of errors, correct placement in space.
  • Managed all documents and submitted them to the local authority for approval.

Education

Construction and Civil Engineering -

Technical University of Moldova
Republic of Moldova
09.2010 - 07.2014

Skills

  • Door Supervisor License
  • CCTV License
  • Fire Service College Limited - EFCC course
  • SCR operators course - responding to terrorist incidents
  • Completed Behaviour Detection course
  • Action Counters Terrorism (ACT) E-learning
  • First Aid trained
  • Safeguarding and protecting children
  • Driving License
  • Microsoft: Excel, Word, Access, Outlook, AutoCAD, ArchiCad, MapInfo and Photoshop

Timeline

Duty Security Manager

Mitie Security
02.2023 - Current

Incident Manager/Mall Security Supervisor

Mitie Security
11.2021 - 01.2023

Mall Security Officer

Mitie Security
03.2018 - 11.2021

Supervisor

Mr Pretzels
06.2016 - 03.2018

Cadastral Engineer

Land Relations Agency and Cadastre
04.2015 - 05.2016

Construction and Civil Engineering -

Technical University of Moldova
09.2010 - 07.2014

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Ion Ghilan