Ioana Andreea Pirvu

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

• Followed health and safety policies and procedures to minimise injury.
• Applied manual handling techniques to regularly lift and carry up to 15kg.
• Packing standards and reaching targets outlined by Warehouse and Dispatch management.
• Cleaned and tidied work areas to meet inspection requirements.
• Using labels in conformation with the specific product.

(This was a family business)

• Executed strict quality control measures to maintain high standards of baked goods.
• Kept all work areas clean and organised for hygiene purposes.
• Upheld first-class health and safety levels for continued high quality output and compliance with regulations.
• Determined best way to present food and created decorative food displays.
• Crafted new and exciting baked goods to fulfil customer requests.
• Prepared fresh ingredients, storing and using in line with health and hygiene regulations.
• Maintained and controlled pastry kitchen supply inventory to minimise waste.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved customer complaints and answered queries about store products.
• Kept checkouts areas and general store clean and orderly.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Displayed and restocked merchandise by following brand guidelines.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
• Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
• Greeted customers entering store and responded promptly to customer needs.