Innocent Abel
Summary
I'm a dedicated professional with over 6 years experience in administrative roles, with strong profficiency in IT, including Microsoft Office and CRM softwares, complemented by strong communication skills and a team-oriented approach. I'm resourceful and result oriented, with aquired skills in record keeping, documentation, feedback collection and analysis, with exceptional time management and scheduling capabilities. Committed to leveraging these competencies to drive positive outcomes in future roles.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Admin Officer
Achieve Together
Northampton
2025.11 - Current
- Updating and revising procedures as advised by the manager
- Liaising with all levels of staff and with outside agencies ensuring at all times a fully professional approach is maintained
- Responding to enquiries via telephone and emails, and ensuring that all messages are taken down accurately and dealt with appropriately.
- Maintaining up-to-date filing systems, both computerised and manual, and ensuring the integrity of information stored.
- Booking training and updating matrix
- Preparing and mentaining up to date information about the service.
- Delivering a customer focused service by responding pro-actively to requests for advice, guidance and support in an efficient, effective and timely manner.
Admin Assitant
St Mathews Hospital
Northampton, Northamptonshire
2023.04 - 2025.11
- Welcomed visitors and guided tours of the service area daily.
- Managed senior staff diaries, coordinating schedules and room bookings throughout the week.
- Arranged meetings, prepared agendas, and recorded minutes after each session.
Administration clerk
Courtcare Flexi
Milton Keynes
2019.02 - 2023.04
- Served as a point of contact for queries from clients and staff.
- Managed document storage system, improving retrieval process.
- Processed invoices promptly, aiding prompt payment.
- Updated databases regularly for accurate employee records.
- Increased productivity with well-organised record keeping systems.
- Responded promptly to phone and email inquiries.
- Managed office supplies and inventory for day-to-day operations.
Education
BSc - Psychology
2006.01 - 2010.01
Skills
- IT Proficiency (Microsoft Office, OPERA)
- Emotional and Practical Support
- Crisis Intervention and De-escalation
- Advocacy and Inclusion
- Record Keeping and Documentation
- Feedback collection and analysis
- Time Management
- Scheduling
- Strong Communication Skills
- Team Player
Languages
English
References
References available on request.
Timeline
Admin Officer
Achieve Together
2025.11 - Current
Admin Assitant
St Mathews Hospital
2023.04 - 2025.11
Administration clerk
Courtcare Flexi
2019.02 - 2023.04
BSc - Psychology
2006.01 - 2010.01