Rabia Akram
Croydon,United Kingdom
Summary
Detail-oriented professional with expertise in communication and coordination. Skilled in bookkeeping, expense tracking, and client service, ensuring efficient calendar management. Proficient in presentation creation, record keeping, and database management, with a strong focus on confidentiality. Experienced in Microsoft Office and billing processes, committed to data protection compliance through effective document control.
Overview
5
5
years of professional experience
6044
6044
years of post-secondary education
Work history
Admin Officer
Clearbox Consultant ltd
Slough
2020.02 - 2022.06
- Streamlined file management through systematic categorisation and labelling.
- Ensured data security while handling confidential documents.
- Organised monthly reports to maintain accuracy and accessibility.
- Delivered administrative support to management, boosting operational efficiency.
- Facilitated external communication by promptly responding to emails and calls.
- Simplified complex information with clear written communication across departments.
- Provided exceptional customer service, enhancing client satisfaction.
- Managed queries in person, via phone, and email, upholding high care standards.
Administrator
F&W Consultancy Ltd
London
2017.09 - 2018.06
- Streamlined document retrieval by implementing well-organised filing system.
- Maintained confidentiality while handling sensitive information according to protocol.
- Provided exceptional customer service through efficient handling of inbound phone calls.
- Fostered positive work environment by ensuring cleanliness in shared spaces.
- Sorted incoming mail promptly, enhancing workplace organisation and reducing clutter.
- Coordinated important company meetings to facilitate improved interdepartmental communication.
- Compiled essential data into spreadsheets, aiding understanding of business performance.
- Executed thorough record-keeping practices, ensuring accuracy and detail in documentation.
Education
Master of Science - International Hospitality Management
Cardiff Metropolitan University
Cardiff, UK.Master of Business Administration - International Business
Anglia Ruskin University
Peterborough, UK.Master of Business Administration - Human Resource
Riphah International University
Islamabad, PakistanSkills
- Communication effectiveness
- Coordination skills
- Bookkeeping fundamentals
- Expense tracking
- Client service orientation
- Calendar management and scheduling
- Presentation creation
- Record keeping
- Confidentiality assurance
- Database management
- Customer inquiry handling
- Proficiency in Microsoft Office
- Billing and invoicing processes
- Document control practices
- Compliance with data protection
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Affiliations
- Reading, DIY Home Repair, Playing Games
References
References available upon request.
Timeline
Admin Officer
Clearbox Consultant ltd
2020.02 - 2022.06
Administrator
F&W Consultancy Ltd
2017.09 - 2018.06
Master of Science - International Hospitality Management
Cardiff Metropolitan University
Master of Business Administration - International Business
Anglia Ruskin University
Master of Business Administration - Human Resource
Riphah International University