Ini Umoh
London,United Kingdom
Summary
Results-driven Coordinator experienced in creative problem solving and analytical thinking. Delivered efficient operations through exceptional multitasking and strong interpersonal communication skills. Focused on leveraging expertise in Google Workspace, ServiceNow, Clixifix, and Blife to drive innovative solutions in collaborative environments.
Overview
6
6
years of post-secondary education
21
21
years of professional experience
Work history
Aftercare Coordinator
Ballymore Group
Canary Wharf, London
2024.03 - 2026.06
- Provided a high level of customers service to residents and customers
- Kept an accurate record of all correspondence and discussions with customers and ensured all residents, tenants, managing Agents and solicitors information are up to date
- Daily email correspondence with residents, contractors and completion teams ,keeping everyone updated on any changes to bookings,orders on site and contractor requirments
- Ensure defect notifications are assessed,logged and addressed within timescales
- Reviewed Defects-reject or progress where necessary
- Scheduled engineers for timely job assignments ,monitoring contractors to job completion
- New Resident Meet and greet and introduction to Aftercare, defect explanation &description.
- Compiled end of warranty letters and send to customers before warranty runs out
- Managed 3 Development portfolio of about 600 properties
- Ensured the business service met its SLA and KPI requirements
- Made sure NHBC /GDPR standards and requirements are adhered too.
- Built up procedures for the service desk from scratch to enable service desk functioned properly
- Logged all Customers calls and Emails on the booking system and escalated when they needed escalation
- Kept the help desk manager updated and the onsite manager too
- Ad hoc cover for Facilities during holidays
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Helpdesk Coordinator
ONNEC -Client UBS banking group
Farringdon, London
2022.01 - 2023.12
- Managed the daily operations of the UBS Banking Group Global Dataware house Service Desk, ensuring efficient service delivery and compliance with organizational & Financial standards across the EMEA, AMEA & APAC regions utilizing ServiceNow and Zen-desk.
- Acted as Central point for incident reporting, Escalation and Resolution.
- Utilized ServiceNow for incident management logs
- Reviewed and updated procedures, ensuring team members and engineers were informed of new processes
- Achievement: I help set up the ONNEC service desk with the Director, interpreting clients' requirements to build our procedures and processes on the service desk.
- Facilitated daily Scrum meetings with clients, service delivery managers, and engineers to discuss project updates.
- Maintained daily tracker for accurate monthly financial reporting
- Scheduled engineers globally in different data centers from new york to singapore
- Delivered insights and recommendations to stakeholders to inform decision-making
- Daily monitoring of stores email and checking of inventory to match stock against engineers request
- Performed escort duties for third parties accessing data rooms to ensure security compliance.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Consistently arrived at work on time and ready to start immediately.
Dispatch Coordinator
Extra personnel-Client DHL
Acton
2020.01 - 2021.12
- Met dispatch service level agreements consistently each month through effective management.
- Coordinated communication channels with dispatch couriers to ensure on-time deliveries and generated end-of-day batch reports.
- Verified deliveries against shipping documents to ensure accuracy and compliance.
- Generated detailed reports to monitor and track inventory levels, delivery schedules, and shipment costs
- Coordinated and scheduled internal region meetings , resulting in an improved workflow and increased productivity
- Responded to customer inquiries in a timely and professional manner, resulting in a 100% increase in customer loyalty
Help desk Team lead
Capita
Oval, London
2012.03 - 2019.12
- Managed service desk as first point of contact for FPA contracts, ensuring timely responses to inquiries.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Executed GDPR compliance measures, enhancing adherence to data protection regulations.
- Administered privacy management protocols, ensuring safeguarding of sensitive information.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Increased customer satisfaction by resolving issues.
Dispatch coordinator
WT Logistics
Hayes, Hillingdon
2005.05 - 2007.11
- Improved dispatch speed by effectively coordinating with transport team.
- Streamlined communication between warehouse and drivers for improved delivery times.
- Managed incoming orders and allocated them to appropriate teams.
- Organised delivery schedules with attention to detail.
- Handled customer queries regarding product dispatch and delivery status accurately and professionally.
- Dealt promptly with any delivery issues or delays, mitigating customer dissatisfaction.
- Tracked dispatched goods until final delivery, enhancing customer trust.
- Maintained accurate records of all dispatched goods.
- Ensured adherence to health and safety policies during the dispatch process.
- Troubleshot any system issues that impacted the smooth running of the dispatch department, maintaining consistent workflow.
- Liaised with supply chain team to streamline dispatch process.
Education
Diploma - AWS
Alison
London 2022.01 - 2022.01
CSCS - Health and Safety for operatives
CITB
London 2020.08 - 2020.09
Certification - undefined
Udemy
London 2021.10 - 2021.10
Certificate - Understanding GDPR implementation
University of Groningen
Groningen 2019.01 - 2019.07
B Sc - Public Administration
University of Uyo
Uyo, Nigeria 1993.01 - 1998.03
Skills
- Customer relationship management
- ServiceNow, Clixifix, Blife knowledge
- Coordination skills
- Multitasking abilities
- Analytical thinking
- Creative problem solving
- Calm under pressure
- Interpersonal communication
- Critical thinking
- Google Workspace
LANGUAGES
English
REFERENCES
References available upon request
COURSES
- Principle of Cyber security , NCFE
- January 2024 — March 2024
Affiliations
- Chess
- Hiking
Timeline
Aftercare Coordinator
Ballymore Group
2024.03 - 2026.06
Diploma - AWS
Alison
2022.01 - 2022.01
Helpdesk Coordinator
ONNEC -Client UBS banking group
2022.01 - 2023.12
Certification - undefined
Udemy
2021.10 - 2021.10
CSCS - Health and Safety for operatives
CITB
2020.08 - 2020.09
Dispatch Coordinator
Extra personnel-Client DHL
2020.01 - 2021.12
Certificate - Understanding GDPR implementation
University of Groningen
2019.01 - 2019.07
Help desk Team lead
Capita
2012.03 - 2019.12
Dispatch coordinator
WT Logistics
2005.05 - 2007.11
B Sc - Public Administration
University of Uyo
1993.01 - 1998.03