Summary
Overview
Work history
Education
Skills
Timeline
Generic
Rachel Sara Wilson

Rachel Sara Wilson

Bristol

Summary

Well-presented and professional with straightforward communication style and proven customer service skills, Experienced in defect management and residential property management. Resourceful, with excellent attention to detail. Reputation for improving customer satisfaction. Dedicated team player and collaborator.

Overview

16
16
years of professional experience

Work history

Aftercare Coordinator

Sovereign Network Group
Filton, South Gloucestershire
07.2024 - Current
  • Provide high quality aftercare management from property handover to end of defects period.
  • Liaise with stakeholders to ensure information is shared appropriately and accurately, seeking to resolve all defect matters.
  • Build relationships with developers, ensuring effective, ongoing communication is maintained.
  • Receive and effectively handle calls and complaints. Manage customer expectations.
  • Take appropriate action to mitigate the impact of emergency repair situations.
  • Use Dynamics 365, Uniclass and Power BI to maintain accurate records of defects. Collate and provide management information for senior management.
  • Identify areas for improvement.

Franchise Partner

Cafe2U
Bristol
06.2009 - Current
  • Business Partner - Husband has responsibility for daily
    operations.
  • Pioneering Franchise Partner, first Cafe2U Franchise in Bristol.
  • Built business from start up to consistent, stable and profitable business.
  • Utilise Food Safety Management system to retain local trading licence and 5 star hygiene rating.
  • Risk assessment in accordance with Health and Safety policy including awareness of food labelling.
  • Preparation of accounts, tax and VAT returns at business year end.
  • Assist with marketing strategy and advertising initiatives to generate new business.
  • Assist with loyalty initiatives to retain regular custom.

Senior Property Manager/Team leader

C j Hole Estate Agents
Bristol
12.2021 - 03.2024
  • Senior Property Manager/Team Leader Portfolio of 420
    properties.
  • Highly experienced in tenant/landlord deposit negotiations.
  • Proficient in complex case and complaint handling.
  • Effective problem-solving skills.
  • Straightforward communication to ensure tenant cooperation
    and manage client and stakeholder e.g. NHBC, expectations.
  • Organised manner and skilled prioritisation to ensure timely
    completion of planned and reactive maintenance.
  • Patient and compassionate team leader.
  • Experienced in setting expectations, leading by example,

Customer Service Manager

Mortgage Services, TSB
Bristol
12.2015 - 12.2021
  • Accomplished Intermediary mortgage application team leader.
  • Observed departmental workflow targets. Utilised Management Information to plan workflow, prioritise tasks and increase departmental performance and adherence to SLAs.
  • Safeguarded and developed customer relationships. Identified vulnerable customers, ensured accurate record keeping.
  • First point of contact complaint investigator. Dedicated to fair
    outcomes for customer and employer.
  • Increased team productivity by successfully engaging and
    supporting development of 17 partners.
  • Recognised issues and implemented corrective actions for continual improvement.
  • Quality checked partners for policy, compliance and customer
    excellence

Education

GCSE -

Marlwood Comprehensive
Bristol
1985

Skills

  • Outstanding Customer service
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Problem solving
  • Complaint resolution
  • Attention to detail
  • Adherence to regulation and compliance
  • Microsoft Outlook, Word and Excel

Timeline

Aftercare Coordinator

Sovereign Network Group
07.2024 - Current

Senior Property Manager/Team leader

C j Hole Estate Agents
12.2021 - 03.2024

Customer Service Manager

Mortgage Services, TSB
12.2015 - 12.2021

Franchise Partner

Cafe2U
06.2009 - Current

GCSE -

Marlwood Comprehensive

Similar Profiles

Create profile
Rachel Sara Wilson