Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ines Milosevic

Stevenage,Hertfordshire

Summary

A highly skilled professional with a strong foundation in communication proficiency, problem-solving, and emotional intelligence. Demonstrates exceptional calm under pressure, fostering active learning and empathy within teams. Committed to leveraging these skills to excel in a mentoring/wellbeing roll in school settings.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Customer service supervisor

MPL HOME LTD
Hemel Hempstead, Hertfordshire
04.2020 - 09.2022
  • Developed rapport with clients to foster positive relationships and improve loyalty.
  • Delivered exceptional service by handling complex enquiries promptly and professionally.
  • Increased efficiency with development and implementation of new policies.
  • Maintained high levels of customer satisfaction through effective problem resolution.
  • Liaised with other departments for streamlined workflow processes.
  • Ensured smooth day-to-day operations in a fast-paced customer service environment.
  • Streamlined customer queries for expedited resolutions.
  • Monitored quality control standards to maintain excellent service provision.
  • Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.

Microblading artist

Self-employed
Stevenage, Hertfordshire
10.2014 - 03.2020
  • Created personalised eyebrow shapes for improved facial symmetry.
  • Educated clients on aftercare instructions to promote healing process.
  • Sourced high-quality tools and products for delivering exceptional results.
  • Enhanced natural beauty of clients by performing microblading procedures.

Aesthetic clinic manager

Binsina Aesthetics Ltd
London, Harrow
02.2018 - 03.2019
  • Coordinated with medical staff, ensuring proper communication of procedures and policies.
  • Devised strategic plans to improve overall service quality in the clinic.
  • Improved patient satisfaction ratings through effective complaint resolution strategies.
  • Streamlined patient booking system, improving clinic efficiency.
  • Handled all administrative duties, resulting in efficient day-to-day running of the clinic.
  • Managed daily operational tasks of the clinic to ensure smooth functioning.
  • Implemented new systems for improved record keeping and data management.
  • Collaborated with physicians to devise schedules that optimised patient flow.

Make up artist and Beautician

Self-employed
London
10.2005 - 04.2014

Education

ADHD Coaching

Centre of Excellence
05.2025 - 09.2025

Behavioural Psychology

Centre of Excellence
09.2025 -

NVQ Level 3 - Aesthetics

London Beauty College
London
09.2010 - 03.2011

NVQ Level 3 - Theatrical, Media and Tv Hair and Make up

Barnet college
London
09.2004 - 07.2005

GCSEs -

St James's Catholic School
London
09.2001 - 07.2004

Skills

  • Communication proficiency
  • Calm under pressure
  • Critical thinking skills
  • Coaching relationships
  • Emotional intelligence
  • Active learning skills
  • Empathy and understanding

Languages

English
Fluent
Croatian
Native

Timeline

Behavioural Psychology

Centre of Excellence
09.2025 -

ADHD Coaching

Centre of Excellence
05.2025 - 09.2025

Customer service supervisor

MPL HOME LTD
04.2020 - 09.2022

Aesthetic clinic manager

Binsina Aesthetics Ltd
02.2018 - 03.2019

Microblading artist

Self-employed
10.2014 - 03.2020

NVQ Level 3 - Aesthetics

London Beauty College
09.2010 - 03.2011

Make up artist and Beautician

Self-employed
10.2005 - 04.2014

NVQ Level 3 - Theatrical, Media and Tv Hair and Make up

Barnet college
09.2004 - 07.2005

GCSEs -

St James's Catholic School
09.2001 - 07.2004

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Ines Milosevic