Ines Milosevic
Stevenage,Hertfordshire
Summary
A highly skilled professional with a strong foundation in communication proficiency, problem-solving, and emotional intelligence. Demonstrates exceptional calm under pressure, fostering active learning and empathy within teams. Committed to leveraging these skills to excel in a mentoring/wellbeing roll in school settings.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Customer service supervisor
MPL HOME LTD
Hemel Hempstead, Hertfordshire
04.2020 - 09.2022
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Increased efficiency with development and implementation of new policies.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Liaised with other departments for streamlined workflow processes.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Streamlined customer queries for expedited resolutions.
- Monitored quality control standards to maintain excellent service provision.
- Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
Microblading artist
Self-employed
Stevenage, Hertfordshire
10.2014 - 03.2020
- Created personalised eyebrow shapes for improved facial symmetry.
- Educated clients on aftercare instructions to promote healing process.
- Sourced high-quality tools and products for delivering exceptional results.
- Enhanced natural beauty of clients by performing microblading procedures.
Aesthetic clinic manager
Binsina Aesthetics Ltd
London, Harrow
02.2018 - 03.2019
- Coordinated with medical staff, ensuring proper communication of procedures and policies.
- Devised strategic plans to improve overall service quality in the clinic.
- Improved patient satisfaction ratings through effective complaint resolution strategies.
- Streamlined patient booking system, improving clinic efficiency.
- Handled all administrative duties, resulting in efficient day-to-day running of the clinic.
- Managed daily operational tasks of the clinic to ensure smooth functioning.
- Implemented new systems for improved record keeping and data management.
- Collaborated with physicians to devise schedules that optimised patient flow.
Make up artist and Beautician
Self-employed
London
10.2005 - 04.2014
Education
ADHD Coaching
Centre of Excellence
05.2025 - 09.2025
Behavioural Psychology
Centre of Excellence
09.2025 -
NVQ Level 3 - Aesthetics
London Beauty College
London 09.2010 - 03.2011
NVQ Level 3 - Theatrical, Media and Tv Hair and Make up
Barnet college
London 09.2004 - 07.2005
GCSEs -
St James's Catholic School
London 09.2001 - 07.2004
Skills
- Communication proficiency
- Calm under pressure
- Critical thinking skills
- Coaching relationships
- Emotional intelligence
- Active learning skills
- Empathy and understanding
Languages
English
Fluent
Croatian
Native
Timeline
Behavioural Psychology
Centre of Excellence
09.2025 -
ADHD Coaching
Centre of Excellence
05.2025 - 09.2025
Customer service supervisor
MPL HOME LTD
04.2020 - 09.2022
Aesthetic clinic manager
Binsina Aesthetics Ltd
02.2018 - 03.2019
Microblading artist
Self-employed
10.2014 - 03.2020
NVQ Level 3 - Aesthetics
London Beauty College
09.2010 - 03.2011
Make up artist and Beautician
Self-employed
10.2005 - 04.2014
NVQ Level 3 - Theatrical, Media and Tv Hair and Make up
Barnet college
09.2004 - 07.2005
GCSEs -
St James's Catholic School
09.2001 - 07.2004