Ganiyu Adisa-Agaba
London,London
Summary
Results-driven professional with expertise in retail operations management, customer engagement, and financial transaction facilitation. Adept at conflict negotiation and fostering empathetic understanding to enhance customer satisfaction and loyalty. Demonstrates a sales-driven mindset with strong communication proficiency and a focus on delivering exceptional service. Skilled in scheduling supervision and optimising team performance to achieve organisational goals. Committed to leveraging core competencies to drive business success and build lasting client relationships.
Experienced professional with focus on customer service and team leadership. Capable of enhancing customer satisfaction and streamlining processes through strong communication and problem-solving skills. Skilled in team supervision, conflict resolution, and implementing service improvement strategies.
Overview
20
20
years of professional experience
Work History
Customer service supervisor
Konnekt Business Service LTD
London, London
01.2018 - Current
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Alleviated customer complaints, reducing escalations to management.
- Assisted in recruitment process, ensuring selection of candidates with strong customer focus.
- Streamlined customer queries for expedited resolutions.
- Ensured smooth day-to-day operations in fast-paced customer service environment.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Coordinated shift schedules to ensure full coverage during peak times.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
Customer service representative
Asda
Romford, Havering
06.2007 - 02.2009
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring positive shopping experience for customers.
- Performed administrative duties contributing towards smooth store operations.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Collaborated with sales team to maximise product visibility and sales.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service representative
William Hill
Stratford, London
05.2005 - 02.2007
- Collaborated with sales team to maximise product visibility and sales.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Trained new hires for improved productivity and efficiency on job floor.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Processed high-value payments with meticulous accuracy.
- Advised customers on availability, pricing and location of products.
Education
Bachelor of Arts - International relations
Obafemi Awolowo University
Ile-Ife, NigeriaSkills
- Conflict negotiation
- Empathetic understanding
- Sales-Driven mindset
- Financial transaction facilitation
- Retail operations management
- Communication proficiency
- Customer focus
- Scheduling supervision
- Customer engagement
References
References available upon request.
Timeline
Customer service supervisor
Konnekt Business Service LTD
01.2018 - Current
Customer service representative
Asda
06.2007 - 02.2009
Customer service representative
William Hill
05.2005 - 02.2007
Bachelor of Arts - International relations
Obafemi Awolowo University
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