IMRAN KHAN
BRADFORD,WBK
Summary
Dedicated professional with expertise in customer service and technical support, specialising in software installation, hardware configuration, and equipment maintenance. Demonstrates exceptional patience with end users and proficiency in backup and restore operations. Committed to enhancing user experience through effective problem-solving and technical solutions.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
IT support officer
FEEL GOOD SERVICES
BRADFORD
08.2024 - 02.2025
- Managed software installations, updates, and system improvements for optimal performance.
- Maintained detailed documentation of technical procedures providing a valuable resource for future reference.
- Newly installed antivirus programmes across all devices successfully preventing cyber attacks.
- Provided effective solutions for hardware and software malfunctions, leading to minimal downtime.
- Prevented data loss by coordinating frequent server and hard drive back-ups.
- Installed new software for users and monitored version and patch update requirements.
IT support officer
EDUCATIONAL AV LIMITED
BRADFORD
06.2019 - 08.2022
- Served as point-of-contact during IT emergencies, ensuring swift problem resolution.
- Provided effective solutions for hardware and software malfunctions, leading to minimal downtime.
- Managed software installations, updates, and system improvements for optimal performance.
- Assisted in the successful migration of company data onto new systems without loss or disruption.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
Education
Master of Science - INFORMATION TECHNOLOGY
PRESTON UNIVERSITY ISLAMABAD
PAKISTAN 01.2004 - 03.2006
Skills
- Patience with end users
- Backup and restore operations
- Software installation
- Hardware configuration
- Customer Service
- Equipment Maintenance
Languages
English
Advanced
Urdu
Fluent
Punjabi
Proficient (C2)
References
References available upon request.
Timeline
IT support officer
FEEL GOOD SERVICES
08.2024 - 02.2025
IT support officer
EDUCATIONAL AV LIMITED
06.2019 - 08.2022
Master of Science - INFORMATION TECHNOLOGY
PRESTON UNIVERSITY ISLAMABAD
01.2004 - 03.2006
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