ANDREI TAPU
Voluntari,Romania
Summary
A dedicated IT professional with a strong foundation in networking principles and IT support expertise. Proficient in Microsoft Windows, Linux, and certified in Cisco systems, demonstrating a comprehensive understanding of TCP/IP, OSI Model, Subnetting, and routing protocols. Skilled in troubleshooting technical issues with patience and composure, effectively handling escalations while maintaining adaptability to changing technologies. Committed to enhancing cybersecurity measures and proficient in technical documentation. Career goals include advancing expertise in network security and contributing to innovative IT solutions.
Also a resourceful Technical Support Engineer with knack for resolving complex technical issues. Known for improving customer satisfaction through effective troubleshooting and clear communication. Contributed to significant reduction in downtime by implementing streamlined support processes.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Technical Support Engineer
Oracle
Bucharest, Bucharest
07.2021 - Current
- Provided technical assistance to customers via phone and email, resolving complex issues efficiently.
- Diagnosed software problems, utilizing troubleshooting tools to ensure system functionality.
- Conducted training sessions for new team members, sharing best practices and technical knowledge effectively.
- Engaged with customers to gather feedback, using insights to drive service enhancements and operational efficiency.
- Showcased keen analytical skills whilst diagnosing complex technical problems.
- Developed comprehensive user guides to facilitate effortless use of technology.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Collaborated with cross-functional teams to implement process improvements and enhance customer satisfaction.
- Documented support interactions meticulously, creating knowledge base articles for future reference.
Data Entry Operator
Polymer Technology Consulting
Ramnicu Valcea
09.2017 - 12.2025
Mostly doing computer operations for the business like entering data, keeping track of active items, managing due date medical trainings
- Reviewed and verified documents for completeness prior to data entry.
- Entered data into multiple databases ensuring accuracy and consistency.
- Transcribed documents accurately to create electronic records.
Education
Baccalaureate Diploma - Mathematics and Physics
Colegiul National Alexandru Lahovari Valcea
Ramnicu Valcea 09.2013 - 06.2017
Bachelor of Electronics and Telecommunications - Engineering
University Politehnica of Bucharest
Bucharest 10.2017 - 06.2021
Master of Business Administration - MBA
Universitatea Politehnica din Bucuresti
Romania 07.2021 - 07.2023
Skills
- Basic Knowledge in Linux
- Microsoft Windows
- Understanding of TCP/IP
- Routing Protocols
- Networking principles
- IT support expertise
- Specific product knowledge
- Effective escalation handling
- Patience with end users
- Troubleshoot technical issues
- Certified in Cisco systems
- Cybersecurity principles
- Technical documentation proficiency
Certification
- Cambridge English Certificate Issues 2016
- Successfully passing the Cambridge English Certificate scoring 190 out of 210 points. Degree C1
LANGUAGES
English
Proficient (C2)
Romanian
Proficient (C2)
German
Beginner
French
Beginner
Affiliations
- Gym
- Muay Thai
- Working with AI
COURSES
- CCNA Routing and Switching: Introduction to Networks, Telecom Academy -> Issued Jan 2020
- CCNAV7: Switching, Routing, and Wireless Essentials, Telecom Academy -> Issued May 2020
- ECDL, ECDL Romania -> Sep 2014 — Jun 2016
- Oracle Cloud Infrastructure 2024 Certified Foundations Associate -> expires 2027
- Cambridge English Certificate -> Issued 2016
EXTRA-CURRICULAR ACTIVITIES
Volunteer, Interact Rm.Valcea Jan 2014 — Mar 2016 I was part of a team doing charity programmes and non-profit activities.
Volunteer, Hopes and Homes for Children Romania Apr 2018 — Apr 2018 One day volunteer filtering all the charity participants that were to come to the event at the Bucharest Athenee.
Fundraising Volunteer, BEST Bucharest Mar 2019 — 2021 Extra curricular volunteering organisation aimed for students in the University Politehnica of Bucharest. My part was contacting certain institutes, shops or restaurants in order to get a barter partnership. Also took part in organising a scientific championship and a hackathon.
Volunteer, Societatea Studentilor in Medicina din Bucuresti May 2021 — 2022 Fresh volunteer. Mostly doing logistical work and maintenance.
Timeline
Technical Support Engineer
Oracle
07.2021 - Current
Master of Business Administration - MBA
Universitatea Politehnica din Bucuresti
07.2021 - 07.2023
Bachelor of Electronics and Telecommunications - Engineering
University Politehnica of Bucharest
10.2017 - 06.2021
Data Entry Operator
Polymer Technology Consulting
09.2017 - 12.2025
Baccalaureate Diploma - Mathematics and Physics
Colegiul National Alexandru Lahovari Valcea
09.2013 - 06.2017