Imran Khan
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
25
25
years of professional experience
Work History
Retail director
Specsavers
Bromley, Bromley
04.2013 - Current
- Bromley was an underperforming business, added +30% on top line and growing operating profit from 6% to 19%.
- Analysed key KPI's, identifying areas to improve and implementing remedial action to ensure we meet planned budgets accurately to meet profit margin targets.
- Building an empowered management team through to represent our brand with enthusiasm by maintaining high standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Marketed shop activity using social and local activities.
- Assisted in recruiting, hiring and onboarding store staff, conducting staff appraisals and promoted ongoing professional development.
- Working with the management team for them to understand what drives overall business success and prioritise and deliver quality results.
- Optimised store performance through continuous evaluation of existing processes and identifying areas of improvement opportunities.
- Resolved customer complaints professionally to maintain positive store reputation and maintaining Maze over 260 CSI.
- Record growth of Contact lens DD growing Bromley from 1700 to 2800 DD within one year by changing our mindset and customer journey.
- Setting up 3 new businesses, 1 Audiology Hub and 2 Sainsburys stores Charlton & Sydenham, Charlton sold.
- Sydenham in top 10 Sainsburys store.
- Multi-business and site Retail Director, managing over 70 staff over 3 sites.
Retail Director
Specsavers
West Wickham, Bromley
02.2007 - 04.2013
- Setting up a brand new Specsavers store.
- Growing the store to be an ambassador of the town and becoming number 1 choice optician.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Planned budgets accurately to meet profit margin targets.
- Obtaining NHS contracts and managing all NHS aspects of the business.
Retail Manager
Specsavers
Crawley, Surrey
09.2003 - 04.2007
- Store Manager
- Day to day running of the store.
- Delivering the directors and companies business plan.
- Staff 1-2-1, recruiting, performance management and all aspects.
Trainee Dispens optician / Dispensing Optician
Specsavers
Streatham, London
08.1999 - 03.2003
- Achieving qualification of Dispensing Optician.
- Dispensing at all levels.
- Being promoted to store supervisor
Education
Diploma of Higher Education - Dispensing Optician
City & Islington College
London 09/1999 - 12/2002
Skills
- Retail leadership
- High-value project management
- Public relations
- Engaging leadership style
- Supplier relations
- Staff mentorship and training
- Payroll administration
- Problem-solving
- Team building
- Time management
Timeline
Retail director
Specsavers
04.2013 - Current
Retail Director
Specsavers
02.2007 - 04.2013
Retail Manager
Specsavers
09.2003 - 04.2007
Trainee Dispens optician / Dispensing Optician
Specsavers
08.1999 - 03.2003
Diploma of Higher Education - Dispensing Optician
City & Islington College
09/1999 - 12/2002
Similar Profiles
Anne-Marie CroghanAnne-Marie Croghan
Optical Assistant at SpecsaversOptical Assistant at Specsavers
Amanpreet Kaur DhindsaAmanpreet Kaur Dhindsa
Optical Assistant at SpecsaversOptical Assistant at Specsavers
Brian O'DriscollBrian O'Driscoll
Hearcare Assistant at SpecsaversHearcare Assistant at Specsavers
Chontelle WilsonChontelle Wilson
Optometrist Assistant at SpecsaversOptometrist Assistant at Specsavers
Ushma PatelUshma Patel
Retail Director at Specsavers Optical GroupRetail Director at Specsavers Optical Group