Summary
Overview
Work History
Education
Skills
Timeline
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Ushma Patel

Ushma Patel

Hillingdon

Summary

Retail Director with proven track record in driving store performance and elevating customer satisfaction. Achieved record sales increases through effective team leadership and operational streamlining. Recognized for strategic vision and cultivating a high-performance culture.

Overview

30
30
years of professional experience

Work History

Retail Director

Specsavers Optical Group
London
10.2001 - Current
  • Advanced from Store Manager to Retail Director within four years for surpassing performance targets.
  • Increased Average Transaction Value by 61%, significantly bolstering profitability in struggling stores.
  • Delivered a 35–40% improvement in bottom-line performance, upgrading store classification from 'small' to 'medium'.
  • Enhanced customer satisfaction index for stores below 260 to meet group averages.
  • Implemented Google reviews strategy, increasing average ratings from 4.2 to 4.8 for each store.
  • Spearheaded initiatives that enhanced customer experience and drove footfall increases.
  • Analysed sales metrics and developed action plans to mitigate underperformance issues.
  • Optimised operations through rigorous budget planning and effective cost control.
  • Planned budgets accurately to meet profit margin targets.
  • Calculated store profits and losses for improved forecasting.

Regulatory Specialist

BNP Paribas
London, England
02.1997 - 10.2001
  • Maintained accurate compliance records to ensure regulatory adherence.
  • Developed and implemented policies that facilitated achievement of business objectives.
  • Reviewed and resolved complaints, safeguarding company reputation.
  • Interpreted legislation to provide implementation guidance to team members.
  • Created ethical procedure standards to enhance company guidelines.
  • Compiled legal documents for inspections, ensuring thoroughness and accuracy.
  • Tracked market prices against service costs to optimise financial performance.
  • Documented compliance issues and reported on performance to senior management.

Regulatory Specialist

NatWest Markets
London, England
02.1995 - 02.1997
  • Developed policies and systems to achieve business objectives effectively.
  • Conducted audits and risk assessments to identify and mitigate non-compliance risks.
  • Regularly interpreted legislation, providing implementation guidance to the team.
  • Monitored industry compliance with relevant legislation and reported findings.
  • Maintained detailed compliance records to ensure accuracy and reliability.
  • Investigated irregular activities to address potential regulatory violations.
  • Compiled legal documents for inspections, ensuring thoroughness and accuracy.
  • Created training materials to educate employees on regulatory compliance.

Education

Fellowship Dispensing Diploma - Ophthalmic Dispensing

City University London
London
07.2006

Bachelor of Business Administration - Business Administration

Middlesex University
London
06.1992

Skills

  • Brand management & awareness
  • Retail Leadership
  • Marketing
  • Accounting
  • Risk Assessments & Management
  • Ability to assess compliance vulnerabilities and risk
  • Research and analysis
  • Communication skills
  • Strategic Planning & Procedures

Timeline

Retail Director

Specsavers Optical Group
10.2001 - Current

Regulatory Specialist

BNP Paribas
02.1997 - 10.2001

Regulatory Specialist

NatWest Markets
02.1995 - 02.1997

Fellowship Dispensing Diploma - Ophthalmic Dispensing

City University London

Bachelor of Business Administration - Business Administration

Middlesex University

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Ushma Patel