- Hiking
- Gym sessions
- Currently learning Dutch
- Socialising
- Fashion designing
Imogen Smith
Nottingham,southwell
Summary
Shift manager with extensive experience in fast-paced hospitality and event management. Expertise in coordinating teams to deliver exceptional customer experiences while managing operations efficiently under pressure. Demonstrated success in organizing and executing events with meticulous attention to detail and a focus on guest satisfaction. Strong communicator and leader, adaptable to dynamic environments and dedicated to creating memorable events.
Overview
2
2
years of professional experience
Work History
Shift Manager
Greggs Bakery
12.2025 - Current
- Oversaw daily shift operations to optimise service delivery.
- Enhanced team performance and customer service standards through comprehensive training and support.
- Managed inventory levels and executed orders to ensure consistent product availability.
- Resolved customer inquiries and addressed issues to elevate overall satisfaction.
- Ensured health and safety compliance by implementing rigorous monitoring protocols to uphold company policies.
- Administer cash handling processes for tills and safe, ensuring accuracy and security.
Catering Assistant (Acting supervisor)
Nottingham Trent University
09.2024 - 12.2025
- Coordinated teams in organising and setting up events and catering functions.
- Performed opening and closing duties to maintain cleanliness and uphold food safety standards.
- Supported new staff during busy service periods by providing comprehensive guidance and training.
Spa Party Host
Browandbeautystudios
12.2023 - 12.2025
- Conduct engaging and professional spa sessions for children's events, ensuring a memorable and enjoyable experience.
- Facilitated efficient time management to ensure seamless session operations.
- Ensured customer satisfaction through friendly and attentive service.
- Spearheaded customer service initiatives to enhance overall satisfaction and build brand loyalty.
- Proactively interacted with guests, ensuring guest satisfaction was maintained, promptly acting upon requests when needed.
Education
GCSEs -
Southwell minster school
01-2022
Skills
- Customer service and communication
- Team building
- Inventory management
- Health and safety compliance
- Fast-paced environments
- Cash handling
Interests
Timeline
Shift Manager
Greggs Bakery
12.2025 - Current
Catering Assistant (Acting supervisor)
Nottingham Trent University
09.2024 - 12.2025
Spa Party Host
Browandbeautystudios
12.2023 - 12.2025
GCSEs -
Southwell minster school